About this programme

This training provides participants with the knowledge and practical tools to effectively manage accounts receivable, establish sound credit policies, and optimize cash flow. It explores credit risk assessment, collections strategies, financial analysis, and customer relationship management to reduce bad debt and improve working capital efficiency.

Duration

5 Days

Who Should Attend

Finance and accounting professionals
Credit controllers and receivable officers
Treasury and cash management staff
Internal auditors and compliance officers
Business managers overseeing credit and collections

Learning outcomes

What you'll walk away with

By the end of this training, participants will be able to:

Explain the role of accounts receivable in financial management.
Develop and implement sound credit policies.
Assess customer creditworthiness using financial ratios and tools.
Apply effective receivables collection and dispute resolution strategies.
Monitor receivables performance using KPIs and reporting tools.

Course modules

What we cover, module by module

Module 1: Fundamentals of Accounts Receivable Management

Role of receivables in working capital
Accounts receivable lifecycle
Credit terms and customer agreements
Case Study: Impact of poor receivable management on cash flow

Module 2: Designing Effective Credit Policies

Principles of credit policy development
Balancing sales growth with credit risk
Segmentation of customers by creditworthiness
Practical Exercise: Drafting a credit policy framework

Module 3: Credit Risk Assessment & Analysis

Evaluating customer financial statements
Key financial ratios for credit analysis
Credit scoring models and external credit ratings
Case Study: Assessing credit risk of a new client

Module 4: Collections Management & Dispute Resolution

Strategies for timely collections
Communication and negotiation skills in collections
Handling overdue accounts and legal recourse
Exercise: Designing a collections action plan

Module 5: Monitoring & Improving Accounts Receivable Performance

Accounts receivable KPIs (DSO, aging reports, turnover ratio)
Automation and digital tools for receivable management
Linking receivable management with overall cash flow forecasting
Case Study: Implementing receivable dashboards for decision-making

Impact

Where the change lands

Organizational Impact

Improved cash flow through efficient receivables management
Reduced bad debts and credit risk exposure
Strengthened customer relationship and trust via structured policies
Better financial stability and profitability

Individual Impact

Enhanced skills in receivables analysis and credit risk assessment
Ability to design and implement effective credit policies
Improved negotiation and collection techniques
Stronger decision-making in customer credit approvals

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book