Training on Agency Banking Model, Strategy and Solutions
Master the strategies and operations behind successful agency banking to drive financial inclusion and optimize digital distribution channels.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Agency banking has become a key strategy for financial institutions to extend their reach, lower operational costs, and promote financial inclusion. This course provides in-depth knowledge and practical tools to design, implement, and manage effective agency banking models. Participants will gain insights into the business, regulatory, and technological aspects of agency banking, focusing on developing sustainable agent networks, managing risks, and optimizing operations for customer satisfaction and profitability.
Duration
5 Days
Who Should Attend
-
Banking and microfinance professionals
-
Digital financial services and fintech managers
-
Branch and network development officers
-
Risk and compliance managers
-
Financial regulators and policymakers
What you'll walk away with
By the end of the course, participants will be able to:
-
Understand the structure and operations of agency banking models.
-
Develop strategies for agent recruitment, onboarding, and retention.
-
Evaluate financial, operational, and compliance risks in agency networks.
-
Leverage digital platforms for agent performance and customer engagement.
-
Design scalable and sustainable agency banking business models.
What we cover, module by module
Module 1: Fundamentals of Agency Banking
- Concept, objectives, and evolution of agency banking
- Regulatory frameworks and supervisory guidelines
- Role of agency banking in financial inclusion
- Case Study: Expansion of financial inclusion through agency banking in emerging markets
- Practical: Mapping an agency banking model and regulatory requirements
Module 2: Building a Sustainable Agency Network
- Agent selection, onboarding, and training
- Designing agent incentive and performance systems
- Liquidity management and service quality assurance
- Case Study: Agent network failure due to poor liquidity and incentives
- Practical: Designing an agent recruitment and performance framework
Module 3: Technology and Digital Platforms in Agency Banking
- Core banking integration with agent platforms
- Digital identity, KYC/AML processes, and transaction security
- Data analytics for monitoring and performance improvement
- Case Study: Digital transformation improving efficiency in agency banking
- Practical: Evaluating an agency banking digital platform and data dashboard
Module 4: Risk Management and Compliance
- Managing operational, liquidity, and fraud risks
- Consumer protection and grievance handling mechanisms
- Compliance with central bank and financial regulations
- Case Study: Fraud and compliance breaches in agent networks
- Practical: Identifying risks and developing a compliance checklist
Module 5: Strategic Growth and Innovation
- Scaling agency banking operations sustainably
- Partnerships with fintechs and mobile money providers
- Innovation in agent banking services
- Case Study: Successful agency banking models across Africa and Asia
- Practical: Developing a growth and innovation strategy for agency banking
Where the change lands
Organizational Impact:
-
Expanded market reach and customer service improvement
-
Strengthened compliance and agent network efficiency
-
Increased profitability through optimized distribution channels
Individual Impact:
-
Comprehensive understanding of agency banking systems
-
Enhanced ability to design and manage agent networks
-
Strengthened leadership in digital financial services
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
You may also like.
Programmes in the same discipline that participants often pair with this course.
Hybrid5 daysLearn to design and manage Activity-Based Budgets that enhance transparency, efficiency, and accountability in the public sector.
Hybrid10 daysLearn SAP, Oracle, and NetSuite finance modules for financial reporting, budgeting, accounts management, compliance, and ERP process optimization.
Hybrid5 daysMaster iTAX for efficient tax filing, reporting, and compliance in corporate and personal finance.
Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Agency Banking Model, Strategy and Solutions in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.