Training on Change Management for Records Programs
Lead change in records management with confidence. Learn to reduce resistance, build buy-in, and drive adoption for lasting compliance
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Why do many records management initiatives fail despite strong systems and policies? In most cases, the challenge is not technology but people. Resistance to change, lack of engagement, and poor adoption can prevent even the best records programs from succeeding.
This course focuses on the human side of records management and organizational change. Participants will learn practical strategies for gaining executive support, improving staff engagement, managing resistance, and building a culture that supports effective records management and compliance.
Duration
5 Days
Who Should Attend
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Records Managers and Information Governance Professionals
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Compliance and Risk Officers
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Project Managers overseeing system or policy rollouts
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HR and Training Specialists supporting change initiatives
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Executives sponsoring governance and compliance programs
What you'll walk away with
By the end of this course, participants will be able to:
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Understand the psychology of change and why employees resist.
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Apply structured change management frameworks (e.g., ADKAR, Kotter).
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Design communication strategies that drive engagement and buy-in.
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Develop champions and change agents within their organization.
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Measure adoption, identify barriers, and adjust strategies for success.
What we cover, module by module
Module 1: The Human Side of Records Management
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Why people resist change: psychology and organizational culture.
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The difference between compliance and true adoption.
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How change management fits into records management projects.
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Case Study: A failed records program and what could have been done differently.
Module 2: Frameworks and Tools for Change
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Overview of leading change models (ADKAR, Kotter’s 8 Steps, Lewin).
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Applying structured frameworks to records initiatives.
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Tools for assessing readiness and mapping stakeholders.
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Practical Exercise: Conducting a change readiness assessment.
Module 3: Building Buy-In and Communication Strategies
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Crafting key messages for executives, managers, and staff.
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Using storytelling to communicate the “why” behind records programs.
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Managing difficult conversations and overcoming skepticism.
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Practical Exercise: Role-play communication with resistant employees.
Module 4: Developing Change Champions and Driving Adoption
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Identifying influencers and champions across departments.
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Coaching leaders to model desired behaviors.
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Designing training and support systems that encourage adoption.
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Case Study: How one organization built a champion network to ensure success.
Module 5: Measuring, Sustaining, and Embedding Change
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Key metrics for adoption and behavior change.
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Adjusting strategies when adoption stalls.
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Embedding compliance into workflows and culture.
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Practical Exercise: Create a change sustainability roadmap for your own workplace.
Where the change lands
Individual Impact
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Gain confidence in leading organizational change around records.
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Learn communication techniques to reduce resistance and build support.
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Develop leadership and influence skills that go beyond records management.
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Understand how to coach colleagues through transitions with empathy.
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Be recognized as both a records professional and a change leader.
Organizational Impact
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Achieving smoother adoption of new records policies and systems.
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Reducing compliance risks tied to poor user behavior.
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Building a culture that values accountability and transparency.
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Strengthening executive and staff alignment around governance.
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Increasing return on investment for records technology and training.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Change Management for Records Programs in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.