Training on Conflict Resolution and Problem-Solving in Projects
Master conflict resolution and problem-solving in projects. Learn to identify and address conflicts early, negotiate effectively, and implement solutions to ensure project success.
Next intake
20 Jul 2026 · Nakuru
Duration
10 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Advanced
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Conflict Resolution and Problem-Solving in Projects course, is designed to equip project professionals with the tools and techniques necessary to address conflict and solve problems in complex project environments. Through practical examples, role-playing exercises, and case studies, participants will learn strategies for identifying, analyzing, and resolving conflicts that arise during project execution. The course also focuses on enhancing decision-making capabilities and fostering collaboration among project teams, stakeholders, and clients.
Duration
10 Days
Who Should Attend
- Project Managers and Coordinators
- Team Leaders and Supervisors
- Program Managers
- Project Analysts
- Consultants and Advisors
- Risk and Change Management Professionals
- Project Stakeholders interested in conflict resolution and problem-solving techniques
What you'll walk away with
By the end of this course, participants will be able to:
- Understand the dynamics and root causes of conflict in project environments.
- Develop conflict resolution strategies to improve team performance and project outcomes.
- Apply various problem-solving models to resolve project challenges effectively.
- Strengthen communication and negotiation skills to manage project disputes.
- Facilitate team collaboration and mediate conflict in multicultural or cross-functional teams.
- Implement proactive conflict management strategies to prevent escalation.
- Develop leadership skills to guide teams through conflicts and project hurdles.
- Identify and analyze project risks that could lead to conflicts.
- Utilize emotional intelligence to manage stress and interpersonal relationships during conflicts.
- Master decision-making frameworks to approach and resolve complex project
What we cover, module by module
Module 1: Introduction to Conflict in Projects
- Types and sources of conflict in projects
- Understanding the conflict lifecycle
- Effects of conflict on project success
- Identifying early warning signs of conflict
Module 2: Conflict Resolution Styles and Techniques
- Conflict resolution models: Thomas-Kilmann model, Interest-based Relational (IBR) approach
- Collaborative vs. competitive approaches to conflict resolution
- Conflict resolution strategies for different project settings
Module 3: Problem-Solving Approaches in Project Environments
- Problem identification and analysis
- Root cause analysis techniques: Fishbone diagram, 5 Whys, SWOT analysis
- Creative problem-solving models (e.g., brainstorming, mind mapping)
Module 4: Communication and Negotiation Skills
- Effective communication for conflict resolution
- Active listening and questioning techniques
- Negotiation frameworks for resolving project disputes
- Handling difficult conversations with stakeholders and team members
Module 5: Decision-Making in Conflicts
- Decision-making models: Rational, intuitive, and creative approaches
- Decision trees and risk-based decision-making
- Managing uncertainty and ambiguity in project decisions
Module 6: Mediation and Facilitation Skills for Project Teams
- The role of mediation in project conflict resolution
- Techniques for facilitating difficult meetings
- Building trust and collaboration within teams
- Case studies on successful mediation in projects
Module 7: Emotional Intelligence and Conflict Management
- Emotional intelligence (EQ) in conflict resolution
- Managing emotions and stress during conflicts
- Strengthening interpersonal relationships in project teams
- Techniques to develop self-awareness and empathy
Module 8: Conflict Prevention Strategies in Projects
- Conflict management plans and proactive strategies
- Risk identification and mitigation related to conflicts
- Building a project culture that fosters collaboration and transparency
- Role of leadership in preventing project disputes
Module 9: Multicultural and Cross-functional Conflict Resolution
- Managing conflicts in diverse project teams
- Cultural differences and their impact on conflict resolution
- Best practices for cross-functional team management and collaboration
- Handling remote team conflicts and communication challenges
Module 10: Conflict Resolution Case Studies and Role Play
- Real-world project conflict case studies
- Developing personal conflict resolution action plans
Where the change lands
Organizational Impact
-
Reduced project delays caused by unresolved conflicts
-
Improved team collaboration and stakeholder relationships
-
Stronger decision-making and problem-solving culture
Personal Impact
-
Enhanced conflict management and negotiation skills
-
Practical strategies for problem-solving in projects
-
Greater confidence in leading teams through challenges
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 07 Aug 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 07 Aug 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 07 Aug 2026 | In-Person | Book |
- NakuruNext
20 Jul → 31 Jul·In-Person
Book this intake - Kigali
20 Jul → 31 Jul·In-Person
Book this intake - Accra
20 Jul → 31 Jul·In-Person
Book this intake - Kisumu
27 Jul → 07 Aug·In-Person
Book this intake - Johannesburg
27 Jul → 07 Aug·In-Person
Book this intake - Dakar
27 Jul → 07 Aug·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
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For corporate teams
Training 10+ professionals?
We deliver Training on Conflict Resolution and Problem-Solving in Projects in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.