Training on Conflict Resolution & Difficult Conversations
Master conflict resolution and difficult conversations to build trust, collaboration, and stronger workplace relationships.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Conflict in the workplace is inevitable, but when handled effectively, it can strengthen relationships and improve team performance. This training equips participants with strategies to manage conflict constructively, navigate high-stakes conversations, and foster a culture of open communication. Learners will gain confidence in addressing disagreements, resolving tensions, and turning difficult conversations into opportunities for collaboration and growth.
Duration
5 Days
Who Should Attend
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Team leaders and managers.
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HR and employee relations professionals.
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Executives and supervisors handling diverse teams.
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Project managers working with cross-functional groups.
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Professionals seeking to strengthen communication and negotiation skills.
What you'll walk away with
By the end of this training, participants will be able to:
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Understand sources and types of workplace conflict.
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Apply proven conflict resolution strategies and negotiation techniques.
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Conduct difficult conversations with confidence and empathy.
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Manage emotional triggers and maintain professionalism.
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Build stronger, more resilient workplace relationships.
What we cover, module by module
Module 1: Understanding Workplace Conflict
- Types and sources of workplace conflict
- Role of perception and communication breakdowns
- Positive vs destructive conflict in organizations
- Case Study: Common workplace conflict scenarios and outcomes
- Practical: Identify sources of conflict in a workplace situation
Module 2: Conflict Resolution Styles and Strategies
- Thomas Kilmann Conflict Mode Instrument (avoiding, competing, accommodating, collaborating, compromising)
- Selecting the right approach for different situations
- Managing conflict in diverse and multicultural teams
- Case Study: Effective and ineffective conflict resolution approaches
- Practical: Apply conflict resolution styles to real scenarios
Module 3: Mastering Difficult Conversations
- Preparing for high stakes or sensitive conversations
- Effective use of language, tone, and body language
- Balancing assertiveness with empathy in communication
- Case Study: Handling difficult workplace conversations
- Practical: Role play difficult conversation scenarios
Module 4: Emotional Intelligence in Conflict Management
- Recognizing and managing emotional triggers
- Using empathy and active listening as resolution tools
- Building trust and respect during conflict situations
- Case Study: Emotional intelligence in workplace conflict resolution
- Practical: Emotional intelligence self reflection exercise
Module 5: Practical Application and Case Studies
- Role plays on common workplace conflicts
- Real world case studies on conflict resolution
- Developing personal action plans for workplace application
- Practical: Workplace conflict resolution simulation
- Case Study: Successful conflict resolution in organizations
Where the change lands
Organizational Impact
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Reduced workplace tensions and improved morale.
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Increased collaboration and productivity.
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Stronger trust between employees and management.
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Prevention of costly escalations and legal disputes.
Individual Impact
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Confidence in handling sensitive conversations.
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Practical tools for conflict resolution and mediation.
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Stronger communication and negotiation skills.
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Ability to transform conflict into positive outcomes.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Conflict Resolution & Difficult Conversations in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.