Training on Credit Control and Debt Management
Learn to establish effective credit policies, monitor customer accounts, and implement efficient debt collection strategies.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Projects or businesses cannot be successful without accurate and timely project cost estimating. Estimating is a practice that occurs throughout the project/ business management lifecycle, and so it must be done effectively and efficiently. In today’s firms, cost analysis and budgeting are essential components of management. Companies nowadays are recommended to align their strategies with precise systems of resource allocation and performance evaluation if they desire to remain competitive. In keeping with this, planning, cost tracking, control, and reduction are crucial tasks that businesses must carry out and keep an eye on while they undertake their most crucial aspects.
This training on cost Estimation, budgeting and cost Control is important for professionals and analysts who must improve performance while lowering costs for the processes they are responsible for. In an era of intensifying global competitiveness, where budgets are intrinsically tied to both the accomplishment of strategic objectives and the assessment of upcoming plans and initiatives, this training course equips participants with key cost awareness and budgeting skills.
Course Duration
5 Days
Who Should Attend
- Credit Managers
- Accounts Receivable Managers
- Financial Controllers
- Credit Analysts
- Small Business Owners
- Financial Consultants
- Anyone involved in the credit and debt management process within their organization
What you'll walk away with
By the end of this course, participants will be able to
- Understand the fundamentals of credit control and debt management.
- Develop effective credit policies and procedures.
- Implement strategies for minimizing credit risk.
- Improve debt collection processes and techniques.
- Analyze customer creditworthiness and make informed credit decisions.
- Utilize financial tools and techniques for managing credit and debt.
- Understand legal aspects related to credit control and debt recovery.
What we cover, module by module
Module 1: Introduction to Credit Control & Credit Management
- Definition and importance of credit control/management
- Quantitative and qualitative credit control methods
- Principles of credit control: liquidity, diversity, safety, profitability, and stability
- Key credit policies: credit limits, payment terms, and service standards
- Role of credit control in cash flow management
- Case Study: Weak credit control causing rising overdue accounts
- Practical: Reviewing and improving existing credit control procedures
Module 2: Credit Risk Evaluation & Customer Assessment
- Financial factors affecting credit decisions
- Reviewing financial statements and borrower capacity
- Probability of default, expected loss, LGD, and EAD concepts
- Cash flow analysis and forecasting
- Activity, liquidity, and profitability ratios
- Determining customer creditworthiness
- Case Study: Credit losses caused by poor customer assessment
- Practical: Conducting a customer credit risk evaluation
Module 3: Credit Policy Development & Debt Monitoring
- Designing effective organizational credit policies
- Setting credit terms, limits, and approval workflows
- Credit applications, trade references, and banker’s references
- Debt turns and aged debt analysis
- Invoicing systems and account monitoring routines
- Credit insurance and risk transfer options
- Case Study: Improved collections through stronger credit policies
- Practical: Developing a credit policy and aged debt report
Module 4: Debt Management, Recovery & Communication Skills
- Fundamentals and principles of debt management
- Factors affecting customer repayment behavior
- Negotiation and communication for collections
- Telephone recovery skills and written demand notices
- Managing difficult clients professionally
- Debt recovery strategies and escalation procedures
- Case Study: Recovering overdue debts through negotiation strategies
- Practical: Role-play debt recovery calls and repayment negotiations
Module 5: Legal Compliance & Advanced Recovery Mechanisms
- Courts and legal debt recovery processes
- Statutory demands, insolvency, and bankruptcy procedures
- Debt collection agencies, bailiffs, sheriffs, and legal services
- Understanding debtor evasion tactics
- Laws and regulations governing collections
- Ethical conduct and compliance in debt recovery
- Case Study: Legal recovery action against chronic defaulters
- Practical: Designing a compliant debt recovery framework
Where the change lands
Organizational Impact
-
Improves cash flow and overall financial health through proactive credit and debt management
-
Strengthens risk management by reducing exposure to bad debt
-
Enhances reputation and credibility with customers and suppliers
Personal Impact
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Equips participants with in-demand credit and financial management skills
-
Supports career progression into senior credit, leadership, or finance roles
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Enables direct contribution to organizational sustainability through effective credit strategies
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Builds confidence to lead and champion robust financial practices
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Credit Control and Debt Management in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.