Training on Credit Management and Debt Collection
Master credit management and debt collection to optimize cash flow and minimize bad debts. Establish credit policies and implement debt collection strategies.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Advanced
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course is designed to provide participants with a comprehensive understanding of effective credit management and debt collection practices. It covers the key principles and best practices for managing credit risk and collecting overdue payments, equipping participants with the necessary skills to minimize bad debts and improve cash flow. This course will enable participants to effectively manage credit and collect debts, ensuring improved financial health and stability for their organizations.
Course Duration
5 Days
Who Should Attend
- Credit Managers and Supervisors
- Accounts Receivable Managers and Staff
- Financial Managers and Analysts
- Debt Collection Officers
- Business Owners and Entrepreneurs
- Professionals involved in credit control and debt recovery
What you'll walk away with
By the end of this training, participants will be able to:
- Understand the fundamentals of credit management and its importance in business.
- Develop effective credit policies and procedures.
- Assess and manage credit risk efficiently.
- Implement successful debt collection strategies.
- Enhance communication skills for effective negotiation and debt recovery.
- Utilize legal remedies and tools for debt recovery.
- Apply best practices for monitoring and managing overdue accounts.
What we cover, module by module
Module 1: Introduction to Credit Management
- Overview of credit management
- Importance of credit management in business
- Key components of an effective credit management system
- Developing and implementing credit policies
- Case Study: Review a company’s existing credit policy and evaluate its effectiveness.
- Practical Exercise: Draft a sample credit policy for a hypothetical business scenario.
Module 2: Credit Risk Assessment and Management
- Identifying and assessing credit risk
- Techniques for credit risk analysis
- Credit scoring and rating systems
- Strategies for mitigating credit risk
- Case Study: Analyze the credit risk profile of a customer portfolio and recommend mitigation strategies.
- Practical Exercise: Perform a credit risk assessment using a scoring model for a set of sample clients.
Module 3: Effective Debt Collection Strategies
- Understanding the debt collection process
- Developing a debt collection strategy
- Communication techniques for debt recovery
- Negotiation skills for successful debt collection
- Case Study: Evaluate a failed debt collection case and identify lessons learned.
- Practical Exercise: Role-play debt collection calls and negotiation scenarios with peers.
Module 4: Legal Aspects of Debt Collection
- Legal framework for debt recovery
- Understanding debt collection laws and regulations
- Utilizing legal remedies for debt recovery
- Preparing and handling legal documentation
- Case Study: Review a legal debt recovery case and assess compliance with regulations.
- Practical Exercise: Prepare a sample demand letter and draft legal documentation for debt recovery.
Module 5: Monitoring and Managing Overdue Accounts
- Setting up an effective monitoring system
- Techniques for managing overdue accounts
- Best practices for maintaining positive customer relationships
- Evaluating and improving credit management and debt collection processes
- Case Study: Analyze overdue accounts data to identify trends and improvement opportunities.
- Practical Exercise: Design a monitoring dashboard and action plan to manage overdue accounts effectively.
Where the change lands
Organizational Impact
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Improves cash flow and financial health.
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Leads to better risk management and a stronger reputation.
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Fosters a culture of professional and strategic financial management.
Personal Impact
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Provides a valuable and in-demand skill set for a career in finance and management.
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Is crucial for career progression into senior credit and leadership roles.
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Builds the confidence to lead and champion robust and transparent financial practices.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Credit Management and Debt Collection in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.