Training on Credit Management, Debt Collection and Accounts Receivables

Module 1: Credit Management Fundamentals and Policy Development

• The role of credit in business sustainability

• Principles and objectives of credit control

• Designing effective credit policies and approval procedures

• Identifying and managing credit risks

• Case Study: Developing a credit policy for a medium-sized enterprise

Module 2: Assessing Creditworthiness and Managing Accounts Receivable

• Financial analysis for customer evaluation

• Setting credit limits and monitoring exposure

• Managing receivables aging and collections follow-up

• Leveraging automation tools and ERP systems for receivable management

• Case Study: Implementing an accounts receivable control dashboard

Module 3: Debt Collection Strategies and Negotiation Techniques

• Structuring collection processes and communication strategies

• Managing overdue accounts and delinquent clients

• Negotiation psychology and persuasive communication

• Conflict resolution and maintaining customer relationships

• Case Study: Negotiating successful debt recovery without losing clients

Module 4: Legal and Ethical Aspects of Credit and Debt Management

• Legal frameworks governing credit and debt recovery

• Rights and obligations of creditors and debtors

• Ethical practices in debt collection and data protection compliance

• Handling disputes and enforcement actions professionally

• Case Study: Managing compliance challenges in corporate debt collection

Module 5: Credit Risk Control, Monitoring, and Performance Evaluation

• Credit risk indicators and performance measurement tools

• Using data analytics for forecasting and early warning signs

• Improving internal controls and preventing bad debts

• Building a customer-focused credit and collection culture

• Case Study: Credit performance review and improvement action plan