Training on Crisis Management Through Records & Knowledge
Strengthen crisis response with effective records and knowledge management systems for compliance, resilience, and informed decision-making.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course equips participants with the strategies and systems required to leverage records management and organizational knowledge during crises. In high-pressure situations such as cybersecurity incidents, regulatory investigations, reputational risks, or operational disruptions accurate, accessible, and well-governed information becomes critical. Participants learn how structured records systems, knowledge repositories, and governance frameworks support rapid decision-making, compliance, risk mitigation, and business continuity.
The course strengthens institutional resilience by aligning records management, knowledge governance, and crisis response planning.
Duration
5 Days
Who Should Attend
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Records and Information Managers
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Knowledge Management Professionals
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Risk and Compliance Officers
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Internal Auditors
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IT and Digital Transformation Teams
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Business Continuity and Disaster Recovery Teams
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Senior Managers and Crisis Response Leaders
What you'll walk away with
By the end of the course, participants will be able to:
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Understand the role of records and knowledge in crisis response
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Identify information risks during emergencies
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Design crisis-ready records management frameworks
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Strengthen knowledge sharing under pressure
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Ensure regulatory compliance during investigations
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Integrate records governance into business continuity planning
What we cover, module by module
Module 1: Foundations of Crisis Management & Information Governance
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Types of organizational crises
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Role of records and knowledge in crisis response
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Legal and regulatory implications
Case Study: Regulatory investigation triggered by missing documentation
Practical: Mapping crisis information dependencies
Module 2: Crisis-Ready Records Management Systems
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Records lifecycle in emergency situations
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Secure storage and rapid retrieval mechanisms
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Backup and disaster recovery planning
Case Study: Data loss during system failure
Practical: Developing a crisis-ready records checklist
Module 3: Knowledge Sharing & Decision-Making Under Pressure
- Preventing knowledge silos during crises
- Communication frameworks for leadership teams
- Real-time information validation
- Case Study: Delayed response due to fragmented information
- Practical: Designing a crisis knowledge-sharing workflow
Module 4: Compliance, Risk & Legal Considerations
- Regulatory reporting requirements
- Evidence preservation and audit trails
- Managing reputational risk
- Case Study: Legal exposure due to poor documentation practices
- Practical: Building a compliance response template
Module 5: Building Organizational Resilience
- Integrating records into business continuity plans
- Continuous improvement and lessons learned
- Governance and accountability frameworks
- Case Study: Post-crisis review and system redesign
- Practical: Developing a crisis information governance action plan
Where the change lands
Personal Impact
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Improved ability to manage information during crises
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Stronger compliance and risk awareness
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Enhanced decision-making confidence under pressure
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Practical skills in crisis-ready documentation systems
Organizational Impact
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Faster and more informed crisis response
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Reduced legal and regulatory exposure
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Improved business continuity readiness
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Strengthened governance and accountability structures
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Enhanced stakeholder trust and reputation management
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Crisis Management Through Records & Knowledge in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.