Training on Decision-Making & Problem-Solving Skills

Module 1: Fundamentals of Decision Making and Problem Solving

• Principles of effective decision making
• Types of workplace problems and decisions
• Common barriers and challenges in decision making
• Building confidence in solving workplace challenges
• Case Study: Decision making challenges in organizational settings

Module 2: Analytical Tools and Techniques

• Root cause analysis using Fishbone diagrams and 5 Whys
• SWOT and PESTLE analysis techniques
• Decision trees and decision making matrices
• Applying structured approaches to problem solving
• Practical: Conduct a root cause analysis exercise
• Case Study: Using analytical tools to solve operational problems

Module 3: Creative and Critical Thinking in Problem Solving

• Brainstorming and lateral thinking techniques
• Encouraging innovation in decision making
• Identifying and overcoming cognitive biases
• Strengthening critical thinking for better solutions
• Practical: Creative problem solving group exercise
• Case Study: Innovative solutions to workplace challenges

Module 4: Group Decision Making and Conflict Resolution

• Facilitating team based problem solving sessions
• Managing differing opinions and workplace disagreements
• Consensus building and collaborative decision making techniques
• Improving communication during conflict situations
• Practical: Team decision making simulation
• Case Study: Conflict resolution in collaborative environments

Module 5: Practical Application and Case Studies

• Real world decision making scenarios and applications
• Business and organizational case studies
• Translating problem solving techniques into workplace practice
• Developing action plans for continuous improvement
• Practical: Develop a workplace problem solving action plan