Training on Digital Transformation in Insurance (InsurTech)
Learn InsurTech, AI, and digital transformation strategies to modernize insurance operations.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Foundation
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
The insurance industry is rapidly evolving through digital transformation and InsurTech innovations. Insurers must adopt new technologies to enhance customer experience, streamline operations, improve risk assessment, and remain competitive in a digital-first environment.
This course provides a comprehensive understanding of digital transformation in insurance, focusing on InsurTech solutions such as automation, data analytics, artificial intelligence, and digital platforms. Participants will learn how to leverage technology to modernize insurance processes, improve efficiency, and deliver innovative products and services.
Duration
5 Days
Who Should Attend
- Insurance professionals and managers
- Digital transformation and innovation teams
- IT and technology specialists in insurance
- Risk and compliance officers
- Business development and strategy professionals
What you'll walk away with
By the end of the course, participants will be able to:
- Understand digital transformation concepts in insurance
- Explore key InsurTech innovations and trends
- Implement digital solutions in insurance operations
- Enhance customer experience through digital platforms
- Drive innovation and efficiency in insurance processes
What we cover, module by module
Module 1: Introduction to Digital Transformation in Insurance
- Overview of digital transformation
- InsurTech landscape and trends
- Impact of technology on insurance operations
- Case Study: Digital transformation success stories
- Practical: Assessing digital maturity
Module 2: InsurTech Solutions & Technologies
- Artificial Intelligence and automation
- Big data and analytics in insurance
- Blockchain and smart contracts
- Digital platforms and mobile solutions
- Workshop: Exploring InsurTech tools
- Case Study: Technology-driven innovation
Module 3: Customer Experience & Digital Engagement
- Digital customer journeys
- Omnichannel engagement strategies
- Personalization and data-driven insights
- CRM systems and digital service delivery
- Practical: Designing a digital customer journey
- Case Study: Customer experience transformation
Module 4: Digital Operations & Process Optimization
- Automation of underwriting and claims
- Process optimization and efficiency
- Cybersecurity and data protection
- Integration of digital systems
- Workshop: Process improvement planning
- Case Study: Operational transformation
Module 5: Strategy, Governance & Future Trends
- Developing a digital transformation strategy
- Governance and change management
- Regulatory and compliance considerations
- Emerging trends in InsurTech
- Capstone Exercise: Digital transformation roadmap
Where the change lands
Individual Impact
- Strong understanding of InsurTech and digital transformation
- Improved ability to apply digital tools in insurance
- Enhanced innovation and problem-solving skills
- Increased confidence in driving digital initiatives
Organizational Impact
- Improved operational efficiency and cost reduction
- Enhanced customer experience and engagement
- Increased competitiveness and innovation
- Better adoption of digital technologies
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Digital Transformation in Insurance (InsurTech) in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.