Training on Digitalization & Technology in Pension Administration
Learn how digital tools and technology transform pension administration, enhancing efficiency, data security, and regulatory compliance.
Next intake
20 Jul 2026 · Dakar
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course explores how digital technologies are transforming pension administration, service delivery, compliance, and member engagement. It provides participants with practical insights into pension administration systems, automation, data management, cybersecurity, and emerging technologies shaping modern pension schemes. The course emphasizes efficiency, accuracy, transparency, and regulatory compliance in a digitally enabled pension environment.
Duration
5 Days
Who Should Attend
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Pension administrators and scheme managers
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Trustees and trustee secretariat staff
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HR and payroll professionals involved in pension administration
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ICT and systems officers supporting pension operations
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Regulators and policy officers in retirement benefits institutions
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Service providers to pension schemes
What you'll walk away with
By the end of the course, participants will be able to:
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Understand the role of digitalization in modern pension administration
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Apply technology to improve contribution processing and benefit administration
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Strengthen data management, security, and compliance practices
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Enhance member communication through digital platforms
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Assess emerging technologies relevant to pension scheme
What we cover, module by module
Module 1: Digital Transformation in Pension Administration
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Overview of digital pension administration models
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Drivers of digital transformation in pensions
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Challenges and risks in digital adoption
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Case Study: Transition from manual to automated pension administration
Module 2: Pension Administration Systems & Automation
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Core pension administration systems
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Contribution collection and reconciliation technologies
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Automated benefit processing and workflows
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Case Study: Automating contribution processing and benefit calculations
Module 3: Data Management, Records & Compliance
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Digital member records management
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Data accuracy, integrity, and audit trails
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Regulatory reporting through digital platforms
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Case Study: Improving compliance through centralized pension databases
Module 4: Cybersecurity & Data Protection in Pensions
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Cyber risks facing pension schemes
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Data protection principles and legal obligations
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Controls, access management, and incident response
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Case Study: Managing a data breach in a pension administration system
Module 5: Digital Member Engagement & Future Technologies
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Online member portals and self-service platforms
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Mobile applications and digital communication tools
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Emerging technologies: AI, blockchain, and analytics in pensions
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Case Study: Enhancing member experience through digital platforms
Where the change lands
Individual Impact
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Build practical competencies in digital pension administration systems and technologies
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Strengthen understanding of automation, data management, and digital workflows
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Enhance ability to manage cybersecurity and data protection risks in pension operations
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Improve confidence in using digital tools to support compliance and reporting
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Gain future-ready skills to contribute to digital transformation initiatives
Organizational Impact
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Improved efficiency and accuracy in pension administration processes
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Reduced operational risks through stronger data protection and cybersecurity practices
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Enhanced regulatory compliance and audit readiness
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Improved member service delivery through digital platforms
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Increased organizational readiness for technology-driven pension reforms
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
DakarNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Johannesburg | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Dar es Salaam | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Nakuru | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Pretoria | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- DakarNext
20 Jul → 24 Jul·In-Person
Book this intake - Johannesburg
20 Jul → 24 Jul·In-Person
Book this intake - Dar es Salaam
20 Jul → 24 Jul·In-Person
Book this intake - Nakuru
20 Jul → 24 Jul·In-Person
Book this intake - Pretoria
27 Jul → 31 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Digitalization & Technology in Pension Administration in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.