Training on Drafting Standard Operating Procedures (SOPs) and Policies
Master the skills to draft clear, compliant SOPs and policies in this practical 5-day course. Improve workflow, governance, and operational efficiency
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This comprehensive training equips professionals with the knowledge and tools required to design, draft, implement, and review Standard Operating Procedures (SOPs) and organizational policies. Participants will learn best-practice frameworks, documentation standards, workflow analysis, and compliance considerations that ensure clarity, consistency, and operational excellence.
Through guided exercises, participants will develop SOPs and policies tailored to their organizational needs and understand how to integrate them into daily operations for improved quality, accountability, and governance.
Duration
5 days
Who Should Attend
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HR Managers and Administrators
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Quality Assurance and Compliance Officers
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Operations Managers and Supervisors
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Office Administrators and Process Owners
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Internal Auditors and Governance Professionals
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Any professional involved in process improvement or policy development
What you'll walk away with
By the end of this training, participants will be able to:
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Understand the purpose, structure, and lifecycle of SOPs and policies.
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Analyze processes and workflows to identify documentation needs.
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Draft clear, concise, and actionable SOPs and organizational policies.
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Apply compliance, quality, and regulatory considerations in documentation.
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Review and update SOPs/policies using standard revision protocols.
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Implement and communicate approved procedures effectively across teams.
What we cover, module by module
Module 1: Introduction to SOPs and Policies
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Understanding SOPs vs. policies vs. guidelines.
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Importance of documentation in governance and quality management.
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Types of SOPs: administrative, technical, operational, safety, HR, etc.
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Anatomy of effective SOPs and policy documents.
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Case Study: Reviewing poorly written vs. well-written SOPs.
Module 2: Process Mapping, Workflow Analysis, and Information Gathering
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Identifying and analyzing processes that require SOPs.
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Conducting interviews, observations, and document reviews.
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Tools for workflow mapping (flowcharts, RACI, SIPOC, etc.).
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Gathering compliance requirements and organizational context.
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Case Study: Mapping a real work process to prepare for SOP drafting.
Module 3: Drafting SOPs – Structure, Formatting, and Writing Standards
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SOP components: purpose, scope, definitions, roles, procedures, references.
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Writing clear, concise, and actionable instructions.
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Using standardized templates and numbering systems.
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Incorporating diagrams, checklists, and forms.
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Avoiding ambiguity and common writing errors.
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Case Study: Drafting a step-by-step procedural document.
Module 4: Drafting Organizational Policies
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Structure and essential elements of a policy document.
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Aligning policies with laws, regulations, and organizational strategy.
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Ensuring inclusivity, fairness, and compliance in policy language.
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Approval processes, version control, and governance structures.
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Case Study: Drafting a workplace policy (e.g., IT use, HR, safety).
Module 5: Implementation, Review, and Continuous Improvement
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Communicating and rolling out new SOPs/policies.
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Training staff and integrating procedures into operations.
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Monitoring compliance and evaluating effectiveness.
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Revision schedules, document control systems, and audit requirements.
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Capstone Project:Participants draft a complete SOP or policy for a selected process and present it for peer and expert review.
Where the change lands
Organizational Impact
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Strengthens governance, consistency, and operational control.
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Enhances compliance with internal and external standards.
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Supports improved performance and accountability across departments.
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Reduces operational errors through clear documented procedures.
Individual Impact
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Builds strong document-writing and process-mapping skills.
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Increases confidence in developing and revising formal SOPs/policies.
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Enhances professionalism and leadership in operational documentation.
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Enables participants to streamline workflows through structured guidance
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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For corporate teams
Training 10+ professionals?
We deliver Training on Drafting Standard Operating Procedures (SOPs) and Policies in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.