Training on E-Government and Digital Transformation in Government: Innovating Public Policy & Service
Master digital governance and policy frameworks that enhance transparency, efficiency, and citizen engagement.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Governments worldwide are leveraging digital technologies to improve service delivery, transparency, and citizen engagement. This course equips public sector leaders, policymakers, and ICT professionals with strategic and technical insights to drive digital transformation across government operations.
Participants will explore how to design, implement, and sustain e-government initiatives that align with national development priorities. Through case-based learning, the course addresses topics such as digital governance frameworks, cybersecurity, data interoperability, and innovation in public service delivery.
By the end of the course, participants will understand how to translate policy goals into actionable digital transformation strategies that enhance efficiency, accountability, and citizen trust.
Duration
5 Days
Who Should Attend
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Government officials and policymakers
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ICT and digital transformation leaders
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Public sector project managers and consultants
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Regulatory and compliance officers
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Development partners supporting digital governance initiatives
What you'll walk away with
By the end of this course, participants will be able to:
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Understand global trends and best practices in e-government implementation.
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Design digital transformation frameworks aligned with public policy goals.
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Strengthen institutional capacity for digital governance and service innovation.
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Integrate cybersecurity, data privacy, and interoperability principles.
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Promote citizen-centric design and digital inclusion in public services.
What we cover, module by module
Module 1: Foundations of Digital Government and E-Governance
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Evolution and principles of e-government
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Frameworks for digital governance and innovation
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Case Study: Implementing digital transformation in a public agency
Module 2: Policy, Strategy, and Legal Frameworks
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National ICT and digital transformation policies
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Legal and ethical considerations in e-governance
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Case Study: Designing a national digital policy roadmap
Module 3: Digital Platforms and Emerging Technologies
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Leveraging cloud, AI, and blockchain in public service delivery
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Data interoperability and integration across departments
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Case Study: Using emerging technologies to streamline government operations
Module 4: Citizen-Centric Design and Service Innovation
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Principles of user experience in government systems
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Digital inclusion and accessibility frameworks
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Case Study: Citizen-driven innovation in e-services
Module 5: Governance, Risk, and Performance in Digital Transformation
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Managing cybersecurity, risk, and compliance
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Monitoring and evaluation of digital projects
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Case Study: Measuring the impact of digital transformation initiatives
Where the change lands
Organizational Impact
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Strengthens institutional capacity to manage digital transformation initiatives
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Enhances transparency and accountability in governance systems
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Promotes efficient and citizen-focused public service delivery
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Builds resilience through data-driven policy and decision-making
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Aligns digital strategies with international standards and best practices
Individual Impact
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Develops strategic leadership and decision-making skills in digital governance
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Enhances understanding of ICT integration in public administration
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Builds confidence in managing and implementing digital initiatives
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Expands professional expertise in innovation and policy management
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Positions participants as champions of digital transformation within their organizations
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on E-Government and Digital Transformation in Government: Innovating Public Policy & Service in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.