Training on Emotional Intelligence & Leadership Effectiveness
Develop emotional intelligence skills to enhance leadership effectiveness, workplace relationships, and organizational performance.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Emotional Intelligence (EI) is a key leadership capability that enables leaders to understand and manage their emotions while effectively responding to the emotions of others. Leaders with strong emotional intelligence build stronger relationships, communicate effectively, and create positive work environments that enhance team performance.
This course equips participants with practical skills to improve self-awareness, emotional regulation, empathy, and interpersonal communication. The training helps leaders strengthen their leadership effectiveness, manage workplace conflict, motivate teams, and foster collaboration for improved organizational performance.
Duration
5 Days
Who Should Attend
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Leaders, managers, and supervisors
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HR and Learning & Development professionals
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Customer service, sales, and client-facing staff
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Teams seeking to improve collaboration and workplace relationships
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Any professional aiming to enhance self-awareness and interpersonal skills
What you'll walk away with
By the end of this program, participants will be able to:
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Understand the core principles of emotional intelligence
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Improve self-awareness and emotional self-regulation
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Enhance leadership communication and interpersonal skills
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Manage conflict and build stronger workplace relationships
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Motivate and influence teams effectively
What we cover, module by module
Module 1: Introduction to Emotional Intelligence
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Understanding emotional intelligence and its importance in leadership
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The five components of emotional intelligence
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Self-awareness and personal leadership style
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Exercise: Emotional intelligence self-assessment
Module 2: Self-Management & Emotional Regulation
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Managing emotions in challenging situations
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Developing resilience and stress management skills
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Building self-discipline and adaptability
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Case Study: Managing emotions during workplace challenges
Module 3: Social Awareness & Empathy
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Understanding the emotions and perspectives of others
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Building empathy in leadership
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Improving workplace relationships and trust
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Practical Exercise: Active listening and empathy skills
Module 4: Relationship Management & Leadership Communication
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Effective communication and feedback techniques
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Conflict resolution and negotiation skills
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Building high-performing teams
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Workshop: Managing difficult workplace conversations
Module 5: Applying Emotional Intelligence in Leadership
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Using emotional intelligence to motivate and influence teams
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Creating emotionally intelligent organizational cultures
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Leadership development planning
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Final Workshop: Developing a personal emotional intelligence action plan
Where the change lands
Individual Impact
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Improved self-awareness and emotional control
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Stronger leadership and interpersonal skills
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Better communication and conflict management abilities
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Increased ability to motivate and influence teams
Organizational Impact
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Improved teamwork and collaboration
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Stronger leadership effectiveness
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Reduced workplace conflict and improved communication
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Enhanced employee engagement and productivity
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Emotional Intelligence & Leadership Effectiveness in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.