About this programme

Banking operations form the backbone of financial institutions, ensuring smooth transaction processing, compliance with regulations, customer satisfaction, and effective risk management. A solid understanding of core banking functions is essential for professionals entering or advancing in the sector.

This training introduces participants to the principles and practices of banking operations, including account management, payments, credit processes, risk and compliance, and the use of technology in modern banking. Case studies will highlight real-world scenarios to reinforce learning and practical application.

Duration

5 Days

Who Should Attend

New and junior staff in banks and financial institutions
Professionals transitioning into the banking sector
Customer service and operations staff in banking
Risk, compliance, and audit officers
Business professionals seeking knowledge of banking practices

Learning outcomes

What you'll walk away with

By the end of this course, participants will be able to:

Understand the structure and functions of banking operations.
Manage customer accounts and transactions accurately.
Explain the processes of credit, payments, and settlements.
Apply compliance standards and risk management practices.
Use technology to improve banking efficiency and service delivery.
Learn from case studies to handle real-world banking challenges.

Course modules

What we cover, module by module

Module 1: Introduction to Banking Operations

Functions and structure of modern banks
Roles of banking operations in financial systems
Case Study: Operational challenges in retail banking

Module 2: Account Management and Customer Service

Opening, maintaining, and closing accounts
KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements
Case Study: Customer onboarding and compliance issues

Module 3: Payments, Settlements, and Transactions

Clearing and settlement systems
Electronic payments, cards, and remittances
Case Study: Managing risks in payment processing

Module 4: Credit Operations and Risk Management

Loan processing, disbursement, and monitoring
Identifying and managing operational and credit risks
Case Study: Credit defaults and lessons for risk controls

Module 5: Technology, Compliance, and the Future of Banking

Core banking systems and digital transformation
Regulatory requirements and internal controls
Case Study: Impact of digital banking on traditional operations

Impact

Where the change lands

Organizational Impact

Improved efficiency and accuracy in daily banking operations
Reduced risks through better compliance and internal controls
Enhanced customer satisfaction from effective service delivery
Stronger operational resilience through trained staff

Individual Impact

Clear understanding of banking operations and processes
Practical skills for managing transactions and customer accounts
Awareness of compliance and risk considerations
Career advancement opportunities in banking and finance

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book