Training on General Insurance Essentials
Master general insurance essentials: principles, underwriting, claims, and compliance for career and organizational growth.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Advanced
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course introduces participants to the fundamentals of general insurance, including principles, products, underwriting, claims management, and regulatory compliance. It equips learners with practical knowledge to understand insurance operations, manage risks, and serve clients effectively in a dynamic insurance environment.
Duration
5 Days
Who Should Attend
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Insurance officers and underwriters
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Claims managers and assessors
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Financial and risk management professionals
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New entrants in the insurance industry
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Corporate managers handling insurance matters
What you'll walk away with
By the end of the training, participants will be able to:
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Understand the principles and functions of general insurance.
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Learn various types of general insurance products.
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Gain insights into underwriting and risk assessment.
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Understand claims processes and dispute resolution.
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Explore the legal and regulatory framework governing insurance.
What we cover, module by module
Module 1: Principles & Foundations of Insurance
- Core insurance principles (indemnity, utmost good faith, subrogation, insurable interest)
- Role of insurance in risk management and economic development
- Insurance markets and key industry players
- Case Study: Application of insurance principles in real-world claim scenarios
- Practical: Identifying appropriate insurance principles across different risk situations
Module 2: General Insurance Products
- Overview of motor, fire, property, liability, marine, and health insurance
- Miscellaneous and emerging insurance products
- Product features, benefits, and coverage considerations
- Case Study: Selecting suitable insurance products for different client needs
- Practical: Matching client profiles to appropriate insurance solutions
Module 3: Underwriting & Risk Assessment
- Fundamentals of underwriting practices
- Risk evaluation, selection, and pricing
- Role of reinsurance in managing large risks
- Case Study: Underwriting a corporate property insurance policy
- Practical: Conducting risk assessment and premium calculation
Module 4: Claims Management & Dispute Resolution
- Claims process: notification, assessment, and settlement
- Fraud detection and prevention in claims
- Enhancing customer service in claims handling
- Case Study: Dispute resolution in motor accident insurance claims
- Practical: Processing a claim and resolving disputes
Module 5: Insurance Law & Regulatory Environment
- Legal and regulatory frameworks governing insurance
- International standards and compliance requirements
- Ethics and professionalism in insurance practice
- Case Study: Regulatory compliance challenges in health insurance
- Practical: Developing a compliance and ethics checklist
Where the change lands
Organizational Impact:
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Stronger compliance with legal and regulatory requirements.
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Improved risk management and claims handling.
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Enhanced customer service and operational efficiency.
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Increased trust and credibility with stakeholders.
Individual Impact:
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Solid foundation in insurance concepts and practices.
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Confidence in underwriting, claims, and policy interpretation.
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Better ability to advise clients and organizations.
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Career growth through practical knowledge and case studies.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on General Insurance Essentials in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.