Training on International Workshop on Design and Implementation of Service Delivery Surveys
Enhance your skills in designing and managing Service Delivery Surveys to improve public service performance.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This international course is designed to equip participants with the knowledge and practical skills needed to design, implement, and analyze Service Delivery Surveys (SDS) effectively. Service Delivery Surveys are critical tools for assessing the quality, accessibility, and efficiency of public services, providing data-driven insights for improving governance, accountability, and policy effectiveness.
The course blends conceptual understanding with hands-on experience in survey planning, questionnaire design, sampling, data collection, and analysis. Participants will explore best practices and methodologies applied globally, ensuring they can lead or support successful SDS initiatives across various sectors such as health, education, infrastructure, and local governance.
Duration
5 Days
Who Should Attend
-
Government officers and policy analysts.
-
Monitoring and Evaluation (M&E) professionals.
-
Researchers and data analysts.
-
NGO and development practitioners involved in governance and service delivery.
-
Academics and consultants engaged in survey design and implementation.
What you'll walk away with
By the end of the training, participants will be able to:
-
Understand the purpose, scope, and methodologies of Service Delivery Surveys.
-
Design effective SDS frameworks aligned with institutional objectives.
-
Develop, test, and refine data collection instruments.
-
Manage fieldwork logistics and ensure high data quality.
-
Analyze and interpret survey results for performance improvement and policy decision-making.
What we cover, module by module
Module 1: Introduction to Service Delivery Surveys
-
Concept and importance of SDS in public sector performance monitoring.
-
Types of service delivery surveys and their application contexts.
-
Key stakeholders in SDS design and implementation.
-
Case Study: Evaluating public health service delivery using SDS findings.
Module 2: Survey Design and Methodological Frameworks
-
Steps in designing a service delivery survey.
-
Establishing objectives, scope, and indicators.
-
Sampling design and sample size determination.
-
Selecting appropriate data collection methods.
-
Case Study: Designing an SDS to assess education quality in public schools.
Module 3: Questionnaire Design and Pre-Testing
-
Developing structured questionnaires and data collection tools.
-
Incorporating both quantitative and qualitative data.
-
Ensuring reliability and validity of instruments.
-
Techniques for piloting and refining questionnaires.
-
Case Study: Improving survey instruments for municipal service assessment.
Module 4: Field Implementation and Data Quality Assurance
-
Planning and managing survey logistics.
-
Training field teams and supervisors.
-
Use of digital tools and mobile data collection platforms.
-
Ensuring ethical standards and confidentiality.
-
Data validation, cleaning, and quality control.
-
Case Study: Managing large-scale SDS implementation in decentralized systems.
Module 5: Data Analysis, Reporting, and Utilization
-
Processing and analyzing SDS data using statistical software.
-
Generating key performance indicators and trend analyses.
-
Translating results into actionable policy recommendations.
-
Effective visualization and reporting of survey findings.
-
Communicating results to decision-makers and the public.
-
Case Study: Turning survey insights into improved service delivery outcomes.
Where the change lands
Organizational Impact
-
Strengthened institutional capacity to evaluate and enhance service delivery.
-
Improved accountability and transparency through data-driven decision-making.
-
Enhanced ability to design and manage large-scale surveys across sectors.
Individual Impact
-
Practical skills in survey design, implementation, and analysis.
-
Increased confidence in managing evidence-based performance assessments.
-
Recognition as a competent professional in monitoring service quality and governance performance.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
You may also like.
Programmes in the same discipline that participants often pair with this course.
Hybrid5 daysUpgrade your digital skills with advanced computer training tailored for office administrators and secretaries.
Hybrid10 daysMaster advanced impact evaluation for evidence-based development. Learn to design and implement rigorous impact evaluations using advanced statistical methods and mixed-methods approaches.
Hybrid5 daysAdvanced training in M&E and data management for health professionals—improving reporting, policy, and program impact.
Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on International Workshop on Design and Implementation of Service Delivery Surveys in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.