Training on Introduction to Conversational AI and Chatbots
Introduction to conversational AI and chatbot development. Design, build, and deploy agents for customer service, sales, and engagement.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Foundation
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course provides an introduction to conversational AI and chatbot development, covering key concepts, platforms, and best practices. Participants will learn to design, build, and deploy conversational agents for customer service, sales, and user engagement.
Who Should Attend:
- AI and ML practitioners
- Software developers and engineers
- Product managers and innovation leads
- Customer experience and service professionals
- Marketing and business development teams
What you'll walk away with
- To provide an introduction to conversational AI
- To enable participants to build chatbots
- To equip participants with key conversational AI tools
- To build foundation for AI-driven customer engagement
What we cover, module by module
Module 1: Introduction to Conversational AI
- What is conversational AI and why it matters
- Key components: NLU, dialogue management, NLG
- Types of conversational agents: chatbots, voice assistants
- Applications across industries
- Ethical considerations in conversational AI
- Case Study: Analyzing conversational AI applications
Module 2: Designing Conversational Experiences
- Principles of conversational design
- User personas and conversation flows
- Dialogue management and state tracking
- Handling user intents and entities
- Testing and refining conversations
- Case Study: Designing a conversation flow for a business use case
Module 3: Building Chatbots with Key Platforms
- Overview of chatbot platforms: Dialogflow, Rasa, Microsoft Bot Framework
- Setting up and configuring a chatbot
- Intents, entities, and context management
- Integration with messaging platforms
- Testing and deploying chatbots
- Case Study: Building a chatbot with a platform
Module 4: Advanced Conversational AI Topics
- Large language models for conversational AI
- Personalization and contextual understanding
- Multi-turn conversations and memory
- Sentiment analysis and emotion detection
- Voice-enabled and multimodal conversational AI
- Case Study: Enhancing a chatbot with LLM capabilities
Module 5: Deploying and Managing Conversational Agents
- Deployment strategies and platform considerations
- Monitoring and improving chatbot performance
- User feedback and continuous improvement
- Scaling conversational AI across channels
- Managing conversational AI security and compliance
- Case Study: Deploying and managing a conversational agent
Where the change lands
Individual Impacts:
- Ability to design and build conversational agents
- Skills in using key chatbot platforms and tools
- Knowledge of conversational AI best practices
- Expertise in deploying and managing chatbots
Course Objectives:
- To provide an introduction to conversational AI
- To enable participants to build chatbots
- To equip participants with key conversational AI tools
- To build foundation for AI-driven customer engagement
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Introduction to Conversational AI and Chatbots in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.