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Ideal Workplace Solutions
NITA AccreditedIntermediatePhysical + Virtual5 daysTOMS962

Training on Mediation Skills for Leaders, Managers, and Practitioners

Master mediation skills. This course empowers leaders to resolve conflict, improve communication, and build a more cohesive team.

Next intake

20 Jul 2026 · Nakuru

View all dates

Duration

5 days

Live instruction

Delivery

Physical + Virtual

Cohort based

Level

Intermediate

Working professionals

Certification

NITA reimbursable

For Kenyan cohorts

Language

English

All materials

Overview

About this programme

Conflict is an inevitable part of organizational life, but the way it is managed determines whether it becomes destructive or an opportunity for growth. This five-day training equips leaders, managers, and practitioners with practical mediation skills to resolve disputes, foster collaboration, and build healthier workplace relationships.

Participants will learn core principles of mediation, conflict resolution techniques, and how to remain neutral while facilitating constructive dialogue. Through role plays, case studies, and practical exercises, participants will develop the confidence to manage conflicts effectively, transform tense situations, and promote a culture of cooperation and mutual respect.

Duration 

5 Days

Who Should Attend

  • Organizational leaders and executives

  • Line managers and supervisors

  • Human resource professionals and employee relations specialists

  • Community leaders and NGO practitioners

  • Professionals involved in negotiations, stakeholder engagement, or dispute resolution

Learning outcomes

What you'll walk away with

By the end of this training, participants will be able to:

  • Understand the principles and process of mediation.

  • Apply conflict resolution techniques in organizational settings.

  • Remain neutral and build trust during mediation sessions.

  • Use effective communication and active listening to facilitate dialogue.

  • Manage emotions and power imbalances in conflict situations.

  • Apply mediation skills to real workplace scenarios for positive outcomes.

Course modules

What we cover, module by module

Module 1: Foundations of Mediation and Conflict Resolution

  • Understanding conflict: causes, types, and impacts

  • Principles and stages of mediation

  • Roles and responsibilities of a mediator

  • Case study: Workplace conflict and mediation outcomes

Module 2: Communication and Emotional Intelligence in Mediation

  • Active listening and questioning techniques

  • Building empathy and rapport with parties

  • Managing emotions in high-stress situations

  • Practical exercise: Mediation role-play with feedback

Module 3: Mediation Process and Techniques

  • Preparing for and structuring a mediation session

  • Identifying interests vs. positions in conflict

  • Handling impasse and moving toward solutions

  • Simulation: Conducting a step-by-step mediation session

Module 4: Managing Complex and Workplace Disputes

  • Dealing with power imbalances and cultural differences

  • Mediating group conflicts and team disputes

  • Ethical considerations in mediation

  • Case study: Mediating conflicts in cross-functional teams

Module 5: Practical Application and Personal Action Planning

  • Applying mediation skills in leadership and management roles

  • Integrating mediation into organizational conflict management strategies

  • Capstone activity: Mediation of a complex workplace case study

  • Developing a personal mediation skills action plan

Impact

Where the change lands

Organizational Impact

  • Improved workplace harmony and reduced disputes

  • Stronger collaboration across teams and departments

  • Enhanced problem-solving and decision-making processes

  • Reduced costs and time spent on unresolved conflicts or litigation

Individual Impact

  • Greater confidence in handling difficult conversations

  • Enhanced listening, empathy, and negotiation skills

  • Ability to manage disputes before they escalate

  • Recognition as a fair and effective leader in conflict resolution

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar
FAQs

Common questions.

Still not sure? Send us a note and a facilitator will get back to you within a business day.

To provide you with the essential skills to mediate and resolve workplace conflicts, enabling you to build a more collaborative and productive team environment.

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Course finder

Find the right course for you

Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.

For corporate teams

Training 10+ professionals?

We deliver Training on Mediation Skills for Leaders, Managers, and Practitioners in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.

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