Training on Negotiation and Conflict Resolution
Master negotiation and conflict resolution skills. Learn to effectively negotiate deals, resolve disputes, and build strong relationships.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course is designed to equip participants with the essential skills and strategies needed to effectively navigate and resolve conflicts in various professional and personal settings. The course emphasizes the importance of negotiation as a tool for conflict resolution and teaches practical techniques for achieving win-win outcomes. Participants will explore the psychological, social, and strategic aspects of negotiation, learning how to manage emotions, understand different perspectives, and foster collaborative solutions.
Course Duration
5 Days
Who Should Attend
- Professionals involved in negotiations as part of their job roles.
- Managers and team leaders who need to resolve conflicts within teams.
- HR professionals responsible for handling workplace disputes.
- Legal professionals and consultants involved in mediation and dispute resolution.
- Individuals interested in enhancing their negotiation and conflict resolution skills for personal development.
What you'll walk away with
By the end of this course, participants will be able to:
- Understand the principles and processes of effective negotiation.
- Identify and analyze the root causes of conflict in various scenarios.
- Develop and apply strategies for successful conflict resolution.
- Improve communication skills to facilitate negotiation and conflict management.
- Build long-lasting relationships through collaborative negotiation techniques.
What we cover, module by module
Module 1: Introduction to Negotiation and Conflict Resolution
- Definition and types of negotiation
- Understanding conflict and its impact on relationships and organizations
- The role of negotiation in conflict resolution
- Key negotiation concepts: BATNA, ZOPA, and anchoring
- Assessing your negotiation style
- Case Study: A workplace dispute resolved through structured negotiation principles
- Practical: Identifying BATNA and ZOPA in real-life negotiation scenarios
Module 2: Negotiation Strategies and Techniques
- Distributive vs. integrative negotiation
- The negotiation process: preparation, discussion, bargaining, and closing
- Techniques for persuasive communication and influence
- Managing power dynamics in negotiations
- Developing a negotiation strategy and plan
- Case Study: Achieving a win-win outcome in a supplier–client negotiation
- Practical: Designing a negotiation plan for a business deal scenario
Module 3: Conflict Resolution Frameworks
- Identifying sources of conflict: interpersonal, organizational, and cultural
- Conflict resolution styles: avoiding, accommodating, competing, compromising, collaborating
- The role of emotions in conflict and negotiation
- Mediation and arbitration as conflict resolution tools
- Implementing conflict resolution frameworks in the workplace
- Case Study: Resolving interdepartmental conflict affecting organizational performance
- Practical: Applying conflict resolution styles in simulated workplace scenarios
Module 4: Communication Skills for Negotiation and Conflict Management
- Active listening and its importance in negotiation
- Verbal and non-verbal communication techniques
- Questioning techniques to uncover interests and needs
- Managing difficult conversations and emotions
- Building rapport and trust in negotiation
- Case Study: Handling a high-pressure negotiation through effective communication
- Practical: Role-play exercises on difficult conversations and active listening
Module 5: Practical Application and Case Studies
- Role-playing exercises to practice negotiation scenarios
- Case studies on successful and failed negotiations
- Developing personal action plans for real-world application
- Reflection and evaluation of negotiation and conflict resolution skills
- Case Study: Analysis of a major corporate negotiation breakdown and recovery strategy
- Practical: Full negotiation simulation exercise with feedback and debriefing
Where the change lands
Organizational Impact
-
Reduced workplace disputes and improved team collaboration
-
Stronger relationships with stakeholders, clients, and partners
-
Increased efficiency in resolving conflicts and reaching agreements
-
A more positive, cooperative organizational culture
Individual Impact
-
Enhanced negotiation and conflict resolution skills
-
Greater confidence in managing challenging conversations
-
Improved emotional intelligence and ability to understand diverse perspectives
-
Stronger leadership, communication, and problem-solving capabilities
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
You may also like.
Programmes in the same discipline that participants often pair with this course.
Hybrid5 daysMaster culture and change management leadership strategies. Learn to navigate organizational change, build a strong culture, and drive successful transformations.
Hybrid5 daysBuild adaptability and change management skills to thrive in dynamic environments and lead transitions with confidence.
Hybrid5 daysStrengthen board leadership with advanced governance, strategy, and risk management skills for directors and executives.
Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Negotiation and Conflict Resolution in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.