Training on Performance & Feedback / Coaching Skills
Build coaching and feedback skills to improve performance, develop talent, and create a culture of growth.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This training equips leaders, managers, and professionals with practical skills in performance management, delivering constructive feedback, and applying coaching techniques to enhance employee growth. Participants will learn how to set clear expectations, use feedback as a development tool, and adopt coaching approaches that inspire motivation, accountability, and continuous improvement.
Duration
5 Days
Who Should Attend
-
Team leaders and supervisors.
-
HR and talent development professionals.
-
Managers at all levels seeking to strengthen coaching skills.
-
Executives aiming to improve employee engagement.
-
Professionals transitioning into people-management roles.
What you'll walk away with
By the end of this training, participants will be able to:
-
Understand performance management as a continuous process.
-
Apply structured feedback models (e.g., SBI, BOOST).
-
Develop coaching skills to support employee growth.
-
Address performance gaps constructively.
-
Create a culture of open communication and learning.
What we cover, module by module
Module 1: Foundations of Performance Management
-
Role of managers in performance development.
-
Linking performance to organizational goals.
-
Setting SMART and stretch goals.
Module 2: Feedback as a Development Tool
-
Principles of effective feedback.
-
Feedback frameworks (SBI, BOOST, DESC).
-
Practicing constructive and balanced feedback.
Module 3: Coaching for Growth and Performance
-
Core coaching principles and mindset.
-
Using the GROW model for coaching conversations.
-
Active listening and powerful questioning techniques.
Module 4: Handling Performance Challenges
-
Addressing underperformance with empathy and clarity.
-
Managing resistance and defensiveness.
-
Role-plays: difficult performance conversations.
Module 5: Embedding Feedback & Coaching in Teams
-
Creating a feedback-rich culture.
-
Encouraging peer-to-peer coaching.
-
Monitoring progress and continuous improvement.
Where the change lands
Organizational Impact
-
Enhanced employee performance and productivity.
-
Stronger culture of accountability and feedback.
-
Improved employee retention and engagement.
-
Better alignment of individual goals with organizational strategy.
Individual Impact
-
Mastery of effective coaching conversations.
-
Confidence in giving and receiving constructive feedback.
-
Tools to manage underperformance tactfully.
-
Ability to motivate, develop, and inspire teams.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
You may also like.
Programmes in the same discipline that participants often pair with this course.
Hybrid5 daysMaster culture and change management leadership strategies. Learn to navigate organizational change, build a strong culture, and drive successful transformations.
Hybrid5 daysBuild adaptability and change management skills to thrive in dynamic environments and lead transitions with confidence.
Hybrid5 daysStrengthen board leadership with advanced governance, strategy, and risk management skills for directors and executives.
Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Performance & Feedback / Coaching Skills in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.