Training on Records Management Auditing and Performance Metrics
Learn to audit records management systems and apply performance metrics. Gain skills to ensure compliance, efficiency, and accountability
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
How effective is your records management program in practice, not just on paper? Many organizations have policies and procedures in place, yet still struggle with compliance gaps, poor accountability, operational inefficiencies, and increased legal or regulatory risks due to weak monitoring and evaluation processes.
This course equips professionals with the knowledge and practical tools required to assess, audit, and strengthen records management systems for improved compliance and performance. Participants will learn how to plan and conduct records management audits, develop performance indicators, evaluate compliance levels, and produce actionable audit findings and improvement plans.
Through practical exercises, real-world case studies, and applied audit scenarios, the training enables participants to build records management programs that are measurable, accountable, and aligned with organizational and regulatory requirements.
Duration
5 days
Who Should Attend
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Records and Information Managers
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Compliance and Risk Officers
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Internal Auditors
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Quality Assurance Professionals
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Legal and Governance Officers
What you'll walk away with
By the end of this course, participants will be able to:
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Explain the principles of auditing in records management.
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Plan and conduct effective records management audits.
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Identify and apply key performance metrics for recordkeeping systems.
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Evaluate compliance with organizational policies and regulatory frameworks.
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Report audit findings that support continuous improvement.
What we cover, module by module
Module 1: Foundations of Records Management Auditing
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Why audit records programs? Purpose and benefits
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Types of audits: compliance, operational, and performance
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Standards and frameworks (ISO 15489, ISO 30301)
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Case Study: How an internal audit revealed hidden compliance gaps in a multinational firm
Module 2: Planning and Preparing for an Audit
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Defining scope, objectives, and criteria
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Gathering background information and documentation
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Developing audit tools and checklists
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Practical Exercise: Drafting an audit plan for a records management unit
Module 3: Conducting the Audit
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Interviewing staff and reviewing procedures
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Sampling records and testing controls
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Identifying strengths, weaknesses, and risks
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Case Study: A failed audit and what it taught about gaps in staff training
Module 4: Measuring Performance in Records Management
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Establishing KPIs and performance metrics
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Balancing compliance, efficiency, and user satisfaction
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Benchmarking against standards and peers
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Practical Exercise: Designing KPIs for a digital records management system
Module 5: Reporting, Follow-Up, and Continuous Improvement
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Writing clear, actionable audit reports
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Presenting findings to management and stakeholders
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Monitoring corrective actions and improvements
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Case Study: How performance reporting helped secure executive support for RM upgrades
Where the change lands
Individual Impact
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Gain confidence in conducting professional records management audits
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Learn how to develop and apply meaningful performance metrics
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Strengthen your ability to evaluate compliance and effectiveness
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Build skills to report audit findings clearly and persuasively
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Position yourself as a trusted authority in governance and accountability
Organizational Impact
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Improved compliance with laws, regulations, and standards
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Evidence-based insights for decision-making and resource allocation
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Reduced risk of regulatory penalties and reputational damage
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Stronger culture of accountability and continuous improvement
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Enhanced efficiency in records and information management programs
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Records Management Auditing and Performance Metrics in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.