Training on Supervisory and People Management Skills
Master supervisory and people management skills. Learn to lead and motivate teams, provide effective feedback, and create a positive work environment
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Foundation
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
The Supervisory and People Management Skills course is designed to equip supervisors and team leaders with the essential skills needed to effectively manage and lead teams. The course focuses on developing key supervisory competencies, enhancing interpersonal skills, and understanding the dynamics of team management. Participants will learn practical techniques for motivating team members, resolving conflicts, and improving overall team performance.
Course Duration
5 Days
Who Should Attend
- Newly appointed supervisors and team leaders
- Experienced supervisors seeking to refresh and enhance their skills
- Managers looking to develop their supervisory capabilities
- Professionals aspiring to move into supervisory roles
What you'll walk away with
By the end of this course, participants will be able to:
- Understand the roles and responsibilities of a supervisor
- Develop effective communication and interpersonal skills
- Learn techniques for motivating and managing team performance
- Gain skills in conflict resolution and problem-solving
- Understand the principles of delegation and time management
- Enhance leadership capabilities and build a positive team culture
What we cover, module by module
Module1: Introduction to Supervisory Roles
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Understanding the supervisor’s role
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Key responsibilities and expectations
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Transitioning from team member to supervisor
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Core competencies for effective supervision
- Case Study: Example of a supervisor successfully navigating a new leadership role.
- Practical: Identify and map your current supervisory responsibilities.
Module 2: Communication, Motivation & Employee Engagement
Effective Communication Skills
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Verbal and non-verbal communication
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Active listening and feedback techniques
Motivating and Engaging Team Members
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Theories of motivation
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Practical ways to motivate and engage employees
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Recognizing and rewarding performance
- Case Study: How communication gaps affected team performance in a real organization.
- Practical: Role-play exercises on giving clear instructions and constructive feedback.
Module 3:Performance Management & Coaching
Performance Management
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Setting SMART goals and expectations
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Conducting performance reviews
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Providing constructive feedback and coaching
- Case Study: A company that improved productivity through structured performance management.
- Practical: Create a performance review plan for a sample employee.
Module 4:Conflict Resolution, Problem-Solving & Time Management
Conflict Resolution
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Identifying sources of conflict
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Strategies and steps for conflict resolution
Problem-Solving Techniques
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Root cause analysis
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Collaborative problem-solving
Delegation & Time Management
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Principles of effective delegation
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Time management and prioritization techniques
- Case Study: How a supervisor resolved a long-standing workplace conflict.
- Practical: Conflict-resolution simulation and task-delegation exercise.
Module 5:Leadership, Team Building & Supervisory Strategies
Leadership and Team Building
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Leadership styles and their impact
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Building and leading effective teams
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Creating a positive team culture
Developing Supervisory Strategies
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Strategic planning for supervisors
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Implementing and evaluating supervisory strategies
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Continuous improvement in supervisory practices
- Case Study: Team transformation story through improved leadership and strategy.
- Practical: Develop a 30-day supervisory improvement action plan.
Where the change lands
Organizational Impact
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Strengthens team performance and productivity
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Enhances communication and collaboration across departments
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Reduces workplace conflicts and improves staff retention
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Builds a pipeline of capable supervisory leaders
Individual Impact
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Improves confidence in leading and managing people
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Enhances conflict resolution and problem-solving skills
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Develops effective motivational and communication strategies
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Builds leadership capacity for career advancement
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Supervisory and People Management Skills in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.