Training on AI Automation for Business & Operations
Learn AI automation, RPA, workflow design, and chatbot integration to streamline operations, reduce costs, and drive digital transformation.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
AI Automation is transforming how organizations streamline workflows, reduce manual processes, improve accuracy, and enhance productivity. This course equips professionals with practical knowledge of artificial intelligence tools, robotic process automation (RPA), workflow automation platforms, and AI-driven decision systems.
Participants will learn how to identify automation opportunities, integrate AI tools into business processes, design automated workflows, and measure automation impact across finance, HR, operations, customer service, and administration.
Duration
5 Days
Who Should Attend
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Operations Managers
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IT & Digital Transformation Teams
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HR & Finance Professionals
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Business Analysts
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Process Improvement Officers
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SME Owners & Entrepreneurs
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Public Sector Administrators
What you'll walk away with
By the end of the course, participants will be able to:
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Understand AI and automation fundamentals
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Identify automation opportunities within business processes
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Design AI-powered workflow automation systems
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Apply RPA and no-code automation tools
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Integrate AI into customer service and internal support
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Measure ROI and performance of automation initiatives
What we cover, module by module
Module 1: Foundations of AI & Automation
- Introduction to AI and automation concepts
- Difference between AI, RPA, and workflow automation
- Business process automation lifecycle
- Automation maturity models
- Benefits and risks of AI automation
- Case Study:Operational delays caused by manual approval workflows.
- Practical:Mapping an existing manual process and identifying automation opportunities.
Module 2: Process Mapping & Automation Design
- Business process analysis techniques
- Identifying repetitive and rule-based tasks
- Automation feasibility assessment
- Designing automation workflows
- Change management in automation projects
- Case Study:Finance department reducing invoice processing time using automation.
- Practical:Designing an automated workflow for HR or finance operations.
Module 3: Robotic Process Automation (RPA) & No-Code Tools
- Introduction to RPA tools
- Automating repetitive digital tasks
- Data extraction and validation automation
- Integrating automation with existing systems
- Error handling and monitoring
- Case Study:Automating payroll processing to reduce human error.
- Practical:Creating a basic automation workflow using a no-code platform.
Module 4: AI in Customer Service & Internal Operations
- AI chatbots and virtual assistants
- Intelligent document processing
- AI-based email and ticket classification
- Predictive analytics for operations
- Workflow integration with AI tools
- Case Study:Customer service response time reduced through AI chatbot deployment.
- Practical:Designing an AI chatbot support workflow.
Module 5: Governance, Risk & Performance Measurement
- Automation governance frameworks
- Data privacy and compliance considerations
- Risk management in automation
- Performance metrics and KPIs
- ROI evaluation for automation projects
- Case Study:Automation project failure due to lack of governance controls.
- Practical:Developing an automation implementation and governance roadmap.
Where the change lands
Personal Impact
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Enhanced digital transformation skills
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Improved process optimization capability
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Increased efficiency and productivity
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Stronger career competitiveness in AI-driven environments
Organizational Impact
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Reduced operational costs
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Faster processing times
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Improved service delivery
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Reduced human errors
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Increased scalability and performance
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
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For corporate teams
Training 10+ professionals?
We deliver Training on AI Automation for Business & Operations in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.