Training on Coaching and Mentoring

Module 1: Amazing Alliances

• The art of building a successful coaching alliance
• The ABCs of successful coaching: “Always Be Curious / Always Be Connecting”
• Identifying the coaching agenda and sticking to it every time
• The 4 Pillars of Co-Active Coaching
• The GROW model and key differences between Co-Active and GROW
• Case Study: Review a coaching scenario to identify the effectiveness of the alliance and agenda alignment.
• Practical Exercise: Develop a coaching plan for a hypothetical coachee using the 4 pillars and GROW framework.

Module 2: How Coaching and Mentoring Actually Works

• The coach as a partner: enabling personal or professional success
• The coaching 1:1 process: preparation, session structure, and follow-up
• Responsibilities of both coach and coachee
• The coach’s role: offering perspectives, acting as an auditor
• Guiding coachees in decision-making, goal setting, and balancing commitments
• Case Study: Analyze a failed coaching session and discuss what could have improved outcomes.
• Practical Exercise: Conduct a mock 1:1 coaching session with peer feedback.

Module 3: Coaching in Practice

• Setting expectations for coaches and coachees
• Integrating coaching into organizational policy
• Holding employees accountable and ensuring commitment to coaching
• Developing coaching communication skills
• Building empathy and responding effectively to coachee issues
• Case Study: Examine an organizational coaching initiative and its impact on employee performance.
• Practical Exercise: Practice role-playing coaching conversations focusing on accountability and empathy.

Module 4: Mentoring in Practice

• Understanding mentorship and its differences from coaching
• Setting expectations for mentors and mentees
• Holding mentees accountable and gaining commitment
• Developing mentoring communication skills
• Responding effectively to mentee concerns and challenges
• Case Study: Evaluate a mentoring program within an organization and identify success factors.
• Practical Exercise: Conduct a mentoring session role-play, providing guidance while encouraging independence.

Module 5: Implementing Coaching and Mentoring Policies and Processes

• Establishing organizational coaching and mentoring policies
• Designing processes for launching coaching and mentoring programs
• Maintaining confidentiality in manager-coachee or mentor-mentee relationships
• Initiating and terminating coaching/mentoring agreements
• Best practices for sustaining a coaching culture
• Case Study: Review an organization’s rollout of a coaching and mentoring program; identify lessons learned.
• Practical Exercise: Draft a policy and process outline for a new coaching/mentoring program in your organization.