Training on Conflict Resolution Strategies
Master conflict resolution strategies and create harmonious work environments. Learn to identify conflict, understand different conflict styles, and employ effective communication and negotiation techniques to resolve disputes peacefully.
Next intake
20 Jul 2026 · Nakuru
Duration
10 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
In today's collaborative work environments, conflicts are inevitable. Whether it’s between team members, departments, or external stakeholders, the ability to handle disputes constructively is crucial to maintaining a healthy, productive work environment. This course explores proven conflict resolution techniques, provides participants with practical tools to handle disputes, and emphasizes the importance of creating solutions that strengthen team dynamics. Through hands-on activities, participants will practice essential skills such as active listening, negotiation, and mediation. By the end of this course, participants will be equipped with the knowledge and strategies needed to address and resolve conflicts effectively, fostering a more cooperative workplace culture.
Course Duration
10 Days
Who Should Attend
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Managers, supervisors, and team leaders
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HR professionals involved in employee relations
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Project managers coordinating cross-functional teams
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Decision-makers and organizational leaders
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Individuals seeking to improve interpersonal communication and workplace dynamics
What you'll walk away with
Upon completion of this course, participants will be able:
- Understand the sources and types of conflicts in the workplace.
- Develop effective communication strategies to prevent and resolve conflicts.
- Learn how to identify different conflict resolution styles and when to apply each.
- Practice negotiation and mediation techniques for conflict de-escalation.
- Foster a positive work environment through empathy, understanding, and respect.
- Gain insights into managing emotions and minimizing negative reactions during disputes.
- Create and implement a personal action plan for ongoing conflict management improvement.
What we cover, module by module
Module 1: Understanding Conflict
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Definition and types of conflict
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Causes and consequences of conflicts
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The role of emotions in conflicts
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Case Study: Workplace conflict arising from miscommunication
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Practical Exercise: Identify and classify conflicts from sample scenarios
Module 2: Conflict Resolution Styles
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Collaborative, competitive, accommodating, compromising, and avoiding styles
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Identifying personal conflict resolution tendencies
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Choosing the appropriate style for different situations
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Case Study: Resolving conflicts in a project team
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Practical Exercise: Role-play exercises using different resolution styles
Module 3: Active Listening and Communication Skills
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Importance of active listening in conflict resolution
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Verbal and nonverbal communication cues
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Effective questioning techniques
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Case Study: Communication breakdown in a cross-departmental team
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Practical Exercise: Practice active listening and effective questioning in pairs
Module 4: Negotiation Strategies
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Principled negotiation (based on Fisher and Ury's model)
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BATNA (Best Alternative to a Negotiated Agreement)
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Creating value and finding common ground in negotiations
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Case Study: Negotiating resource allocation between departments
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Practical Exercise: Conduct a mock negotiation session
Module 5: Mediation Techniques
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Mediation process and its stages
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Mediator's role and responsibilities
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Handling difficult parties and emotions in mediation
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Case Study: Mediation in a workplace dispute
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Practical Exercise: Conduct a simulated mediation session
Module 6: Conflict Resolution in Teams and Organizations
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Conflict resolution strategies for teams and groups
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Addressing organizational conflicts
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Implementing conflict resolution policies and procedures
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Case Study: Organizational conflict due to role ambiguity
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Practical Exercise: Develop a team conflict resolution plan
Module 7: Cultural and Cross-Cultural Considerations
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Cultural influences on conflict perception and resolution
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Cross-cultural communication challenges
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Building cultural competence in conflict resolution
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Case Study: Resolving conflicts in a multicultural project team
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Practical Exercise: Analyze cultural differences in conflict scenarios
Module 8: Conflict Resolution in Specific Contexts
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Conflict resolution in the workplace
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Conflict resolution in family and personal relationships
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Conflict resolution in community and social settings
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Case Study: Community dispute resolution example
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Practical Exercise: Develop conflict handling strategies for various contexts
Module 9: Conflict Resolution and Technology
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Online dispute resolution methods
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Virtual mediation and communication tools
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Ethical considerations in online conflict resolution
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Case Study: Online mediation for remote teams
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Practical Exercise: Conduct a mock online conflict resolution session
Module 10: Conflict Prevention and Resolution Skills
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Strategies for preventing conflicts
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Conflict resolution coaching and mentoring
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Creating a positive conflict resolution culture
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Case Study: Implementation of a proactive conflict prevention program
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Practical Exercise: Design a conflict prevention and resolution roadmap for an organization
Where the change lands
Organizational Impact
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Reduces workplace tension and enhances collaboration across teams.
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Minimizes the cost and disruption of unresolved conflicts.
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Fosters a positive organizational culture built on trust and mutual respect.
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Strengthens leadership effectiveness and team performance.
Personal Impact
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Builds confidence in addressing and resolving conflicts constructively.
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Enhances communication, negotiation, and mediation skills.
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Improves interpersonal relationships and emotional intelligence.
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Equips participants with leadership skills crucial for career growth.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 07 Aug 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 07 Aug 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 07 Aug 2026 | In-Person | Book |
- NakuruNext
20 Jul → 31 Jul·In-Person
Book this intake - Kigali
20 Jul → 31 Jul·In-Person
Book this intake - Accra
20 Jul → 31 Jul·In-Person
Book this intake - Kisumu
27 Jul → 07 Aug·In-Person
Book this intake - Johannesburg
27 Jul → 07 Aug·In-Person
Book this intake - Dakar
27 Jul → 07 Aug·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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For corporate teams
Training 10+ professionals?
We deliver Training on Conflict Resolution Strategies in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.