Training on Framework Agreements & Service Contracts
Learn framework agreements and service contract management including drafting, SLAs, and performance monitoring.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Framework agreements and service contracts are essential tools for organizations seeking efficiency, flexibility, and long-term value in procurement and service delivery. Framework agreements enable organizations to establish pre-approved terms with suppliers, while service contracts define performance expectations, service levels, and deliverables.
This course equips participants with practical knowledge and tools to design, implement, and manage framework agreements and service-based contracts effectively. The course focuses on structuring agreements, managing service delivery, performance monitoring, and ensuring compliance and value for money.
Participants will gain skills to develop effective framework agreements, manage service contracts, and optimize supplier performance.
Duration
5 Days
Who Should Attend
- Procurement and supply chain professionals
- Contract managers and officers
- Project and operations managers
- Legal and compliance officers
- Finance and administrative staff
- Professionals involved in service delivery and contract management
What you'll walk away with
By the end of this course, participants will be able to:
- Understand framework agreements and service contract structures
- Develop and manage framework agreements effectively
- Design service contracts with clear deliverables and performance standards
- Monitor service delivery and supplier performance
- Ensure compliance and value for money in service contracts
What we cover, module by module
Module 1: Introduction to Framework Agreements & Service Contracts
- Overview of framework agreements and service contracts
- Differences between framework agreements and traditional contracts
- Benefits and applications in procurement and service delivery
- Key components and structures of agreements
- Case Study: Use of framework agreements in procurement
Module 2: Designing Framework Agreements
- Developing framework agreements and terms
- Supplier selection and pre-qualification
- Pricing structures and contract terms
- Legal and regulatory considerations
- Practical Exercise: Drafting a framework agreement
Module 3: Service Contract Development & Management
- Designing service contracts and defining scope
- Service Level Agreements (SLAs) and performance standards
- Roles and responsibilities in service delivery
- Contract implementation and administration
- Case Study: Managing service contracts effectively
Module 4: Performance Monitoring & Risk Management
- Monitoring service delivery and performance
- KPIs and performance measurement tools
- Identifying and managing risks in service contracts
- Managing supplier relationships and disputes
- Workshop: Developing a service performance monitoring plan
Module 5: Contract Review, Renewal & Best Practices
- Reviewing framework agreements and service contracts
- Managing contract renewals and extensions
- Continuous improvement in service delivery
- Best practices in framework agreements and service contracts
- Group Exercise: Developing a framework agreement strategy
Where the change lands
Individual Impact
- Improved understanding of framework agreements and service contracts
- Skills in drafting and managing service-based contracts
- Enhanced ability to monitor performance and manage risks
- Increased competence in procurement and contract management
Organizational Impact
- Improved procurement efficiency and flexibility
- Enhanced service delivery and supplier performance
- Reduced contract risks and disputes
- Better value for money and contract outcomes
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Framework Agreements & Service Contracts in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.