Training on Interpersonal Skills for HR Professionals

Module 1: Foundations of Effective Interpersonal Communication

• Understanding human behavior and communication dynamics.

• Active listening, empathy, and nonverbal communication.

• Building trust and psychological safety in workplace relationships.

• Case Study: Addressing a communication breakdown between HR and employees.

Module 2: Emotional Intelligence and Self-Awareness for HR Professionals

• The components of emotional intelligence (EQ) and its impact on HR effectiveness.

• Managing emotions under pressure and improving self-regulation.

• Reading emotional cues and responding appropriately.

• Case Study: Applying EQ to manage employee resistance to feedback.

Module 3: Conflict Resolution and Difficult Conversations

• Identifying sources of workplace conflict and managing them proactively.

• Mediation and negotiation techniques for HR professionals.

• Maintaining neutrality and professionalism in emotionally charged situations.

• Case Study: Mediating a conflict between two high-performing employees.

Module 4: Influencing, Persuasion, and Relationship Management

• Building credibility and trust with stakeholders.

• Using persuasion ethically to influence organizational decisions.

• Managing upward, downward, and cross-functional communication.

• Case Study: Influencing leadership decisions on employee engagement initiatives.

Module 5: Building Collaborative and Inclusive Workplace Relationships

• Encouraging open dialogue, inclusion, and diversity awareness.

• Team dynamics and fostering cooperation across departments.

• Promoting transparency and a culture of respect.

• Case Study: Facilitating collaboration during organizational restructuring.