Training on Managing Vendor Qualification, Performance & Contract Compliance

Module 1: Vendor Qualification: Compiling An Approved Supplier List

• Distinguish between supplier and vendor
• Determining the goals and objectives of procurement
• End-user involvement in earlier supplier management
• Compiling supplier selection criteria
• Developing an approved supplier list
• Supplier segmentation
• Case Study: Creating an approved supplier list that reduced procurement delays and risk

Module 2: Supplier Evaluation and Assessment

• Vendor / Supplier pre-qualification questionnaire
• Supplier evaluation
• Quality management systems
• Performing a supplier assessment
• Certification of suppliers
• ISO certification
• Setting acceptance criteria
• Case Study: Supplier audit identifying quality gaps before contract award

Module 3: Supplier Performance - What to Measure?

• Setting objectives aligned with company goals
• Characteristics of a good performance measurement system
• Developing a supplier performance system
• Supplier performance management and metrics
• Implementing the system
• Case Study: KPI dashboard improving on-time delivery and supplier accountability

Module 4: Supplier Performance-Interpreting the Results

• Rating the individual supplier
• Ranking your suppliers
• Disseminating the results: what to do and what not to do
• Rewarding good behaviour
• Supplier recognition
• Corrective action procedures
• Case Study: Supplier scorecard used to improve poor-performing vendors

Module 5: Remedies for Breach of Contract

• What constitutes a breach?
• The different types of breaches
• The different remedies available
• Determining the quantum of damages
• Liquidated damages
• Equitable damages
• Court injunction
• Case Study: Managing supplier breach of contract through damages and corrective action