Training on Reverse Logistics and Returns Management
Master reverse logistics and returns management to cut costs, recover value, and enhance customer satisfaction.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course equips participants with practical skills to design, manage, and optimize reverse logistics systems and returns management processes. It explores product returns, recalls, repairs, recycling, and waste reduction, with a focus on cost efficiency, sustainability, and customer satisfaction.
Duration
5 Days
Who Should Attend
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Supply chain and logistics managers
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E-commerce and retail operations professionals
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Warehouse and distribution managers
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After-sales service and customer support staff
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Sustainability and compliance officers
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Business strategists and operations managers
What you'll walk away with
By the end of this training, participants will be able to:
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Understand the principles of reverse logistics and product returns.
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Design efficient returns management processes.
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Integrate sustainability and recycling into reverse logistics.
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Apply best practices to minimize costs and maximize value recovery.
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Improve customer satisfaction through effective returns handling.
What we cover, module by module
Module 1: Fundamentals of Reverse Logistics
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Definition, scope, and importance
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Differences between forward and reverse logistics
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Case Study: Successful reverse logistics in e-commerce
Module 2: Product Returns & Customer Experience
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Returns policies and processes
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Role of customer service in returns management
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Case Study: Amazon’s return management strategies
Module 3: Recycling, Refurbishment & Waste Management
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Handling product recalls, repairs, and recycling
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Value recovery from used products
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Case Study: Electronics industry product refurbishment
Module 4: Technology in Reverse Logistics
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Use of data analytics, AI, and blockchain in returns management
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Tracking, visibility, and automation tools
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Case Study: Digital solutions in reverse logistics
Module 5: Strategic Reverse Logistics & Sustainability
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Linking reverse logistics to circular economy
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Reducing environmental impact through efficient returns
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Case Study: Reverse logistics as a sustainability driver in retail
Where the change lands
Organizational Impact
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Streamlined returns management systems
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Reduced operational costs and waste
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Enhanced customer experience and loyalty
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Improved compliance with sustainability standards
Personal Impact
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Strong knowledge of reverse logistics frameworks
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Skills in handling returns, recalls, and product lifecycle management
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Ability to align returns management with sustainability goals
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Improved decision-making in logistics optimization
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Reverse Logistics and Returns Management in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.