About this programme

Effective office administration is central to organizational efficiency, governance, and service delivery. This course strengthens advanced administrative and management capabilities required to support leadership, coordinate operations, and manage modern office environments.

Participants develop competencies in office systems management, digital productivity, communication, records and information management, compliance, and team coordination. The course emphasizes professionalism, efficiency, accountability, and alignment with organizational objectives.

Duration

5 Days

Who Should Attend

Senior administrative officers and office managers
Executive and personal assistants
Operations and support services managers
Administrative supervisors and coordinators
Public and private sector administrative professionals

Learning outcomes

What you'll walk away with

By the end of this course, participants will be able to:

Apply advanced office management and coordination practices
Strengthen administrative systems and workflows
Enhance professional communication and stakeholder engagement
Manage records, information, and office resources effectively
Support leadership through efficient and compliant office operations

Course modules

What we cover, module by module

Module 1: Strategic Office Administration & Leadership Support

Role of office administration in organizational performance
Managing priorities and executive support functions
Case Study: High-performing administrative offices

Module 2: Office Systems, Processes & Digital Productivity

Workflow design and process improvement
Digital tools for office efficiency
Case Study: Streamlining office operations

Module 3: Communication, Coordination & Stakeholder Management

Professional communication and reporting
Meeting and event coordination
Case Study: Managing complex administrative communications

Module 4: Records, Information Management & Compliance

Records management standards and policies
Data confidentiality and compliance requirements
Practical Session: Implementing effective filing systems

Module 5: Office Resource Management & Continuous Improvement

Budgeting, procurement, and asset management basics
Performance monitoring and continuous improvement
Practical Session: Developing an office improvement action plan

Impact

Where the change lands

Individual Impact

Enhanced confidence and competence in advanced administrative roles
Improved leadership support and coordination skills
Stronger digital and professional administration capabilities

Organizational Impact

Improved office efficiency and service delivery
Stronger governance, compliance, and accountability
Better coordination across departments and leadership teams

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book