Training on Advanced Office Management & Effective Administration Skills

Module 1:The Management Function: Office Management

• Responsibilities of Office Management & Effective Administrators

• The Office Management Professional’s role, place, and objectives in the organization

• How organizational culture depends on the image and role of the Office Management Professional

• Employee code of ethics and proprietary agreements

• Changing codes of supervision and corrective action

• Authority vs. behavioral, administrative, and technical responsibilities

• Managing administrative performance and related processes

• Objective setting and maintaining standards

• Case Study: A company’s Office Manager redesigned workflows, improving culture and administrative efficiency.

Module 2 :Communication: Its Power, Components and Levels

• The new administrative role in impacting organizational performance

• Performance appraisal and feedback mechanisms

• Building competitive edge in departments through administration

• Key knowledge areas for administrators

• Reshaping and rebalancing the administration function (KPIs, processes, and reporting)

• Case Study: Administrators introduced a new internal communication protocol, boosting cross-department collaboration.

Module 3:Organisational (Behavioural and Technical) Competence Effectiveness

• Measuring how things are done and what they should achieve

• Challenging and inspiring employees to meet ambitious goals

• Helping individuals take responsibility for delivering organizational value

• Assisting the organization to see the world through internal/external customer perspectives

• Enhancing productivity and reducing conflict or lost time

• Protecting and enhancing business reputation

• Ensuring organizational standards are implemented and respected

• Case Study: An administrator implemented a performance monitoring system, enhancing productivity and reducing conflict.

Module 4:Interpersonal Skills

• Influencing, persuading, and communicating decisions to ensure organizational compliance

• Presentation skills for administrators

• Managing diversity in the workplace

• Demonstrating administrative expertise and ensuring compliance with organizational systems, processes, and procedures

• Actively reviewing and recommending improvements to organizational systems

• Establishing checking procedures and ensuring work quality

• Case Study: Administrators led a diversity initiative, improving staff engagement and adherence to procedures.

Module 5:Implementation/Administration Guidelines

• Applying and implementing skills to deliver tangible results for all stakeholders

• Linking organizational strategy to administrative goals and implementation

• Acting as a bridge to secure competitive realities of the organization

• Creating partnerships with management to turn strategies into results

• Helping management understand human capital in achieving key business priorities

• Action planning and transfer of knowledge/skills to the workplace

• Case Study: Administrators partnered with management to implement a strategic initiative, achieving key organizational goals.