About this programme

This advanced-level training course is designed to equip office managers, senior administrators, and team leaders with the skills and strategies required to manage modern offices effectively. The training blends core office management practices with leadership, decision-making, and people-management skills. Participants will learn how to streamline operations, manage teams, use technology to improve productivity, and handle challenges with professionalism and confidence.

The course emphasizes practical application through case studies, discussions, and role plays, ensuring participants gain tools they can immediately apply in their workplaces.

Duration

5 Days

Who Should Attend

Office Managers and Senior Administrators
Executive Assistants transitioning into office management roles
Team Leaders and Supervisors responsible for office operations
Professionals aspiring to build strong office and people management skills

Learning outcomes

What you'll walk away with

By the end of this training, participants will be able to:

Apply advanced office management strategies for efficiency and productivity.
Lead and motivate teams to achieve organizational objectives.
Communicate effectively with staff, executives, and external stakeholders.
Manage resources, budgets, and projects with professionalism.
Solve problems and make effective decisions in challenging situations.
Build a professional image and develop a roadmap for career advancement.

Course modules

What we cover, module by module

Module 1: Advanced Office Management Practices

The evolving role of the modern office manager
Organizing office systems and workflows for maximum efficiency
Policy implementation and compliance in office operations
Case study: Streamlining office processes to cut costs and save time

Module 2: Leadership and People Management Skills

Leading and motivating support teams
Delegation, supervision, and performance management
Conflict resolution and handling difficult staff situations
Role play: Conducting a feedback session with a challenging employee

Module 3: Communication and Interpersonal Effectiveness

Professional communication with staff, management, and stakeholders
Negotiation and influencing skills
Conducting effective meetings and presentations
Exercise: Rewriting poor communication into clear, professional messaging

Module 4: Resource, Project, and Time Management

Managing budgets, office resources, and vendor relationships
Fundamentals of project management for office managers
Prioritization, time management, and managing competing demands
Practical exercise: Developing a mini-project plan for an office event

Module 5: Professional Growth and Strategic Thinking

Building executive presence and professional credibility
Strategic planning and decision-making in office management
Stress management and personal resilience for managers
Activity: Creating a personal development and career growth action plan

Impact

Where the change lands

Organizational Impact

Stronger office systems that improve efficiency and reduce errors
Better team performance through effective leadership and supervision
Improved communication and coordination between departments
Professional handling of challenges that supports organizational goals

Individual Impact

Greater confidence in managing people, resources, and operations
Stronger leadership, delegation, and problem-solving abilities
Mastery of modern office technologies and workflow tools
Enhanced professionalism and readiness for higher-level responsibilities

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book