Training on AI Literacy & Tools for Administrative Professionals
Build AI skills for administrative roles using practical tools to improve office productivity, communication, and workflow efficiency.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Artificial Intelligence is rapidly transforming administrative and office functions, reshaping how routine tasks, communication, and decision support are handled. This course builds practical AI literacy for administrative professionals, enabling them to confidently use AI tools to improve productivity, accuracy, and service delivery.
Participants gain hands-on exposure to commonly used AI-powered tools for document management, scheduling, data handling, communication, and workflow automation, while understanding ethical use, data privacy, and organizational policies.
Duration
5 Days
Who Should Attend
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Administrative assistants and office administrators
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Executive assistants and secretaries
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Office managers and operations staff
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HR and finance support staff
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Customer service and front-office personnel
What you'll walk away with
By the end of the course, participants will be able to:
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Understand core AI concepts in a non-technical context
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Identify AI tools relevant to administrative roles
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Apply AI to automate routine office tasks
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Improve document handling, communication, and scheduling
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Use AI responsibly, ethically, and securely in the workplace
What we cover, module by module
Module 1: AI Basics for Administrative Professionals
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What AI is and how it works (non-technical)
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AI in everyday office environments
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Case Study: AI adoption in administrative roles
Module 2: AI Tools for Productivity & Office Automation
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AI-powered scheduling, email, and task management
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Workflow automation tools
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Case Study: Improving office efficiency with AI tools
Module 3: AI for Document, Data & Reporting Support
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Document drafting, summarization, and filing
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Basic data analysis and reporting support
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Case Study: Streamlining administrative reporting
Module 4: AI for Communication, Customer & Stakeholder Support
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AI-assisted communication and chat tools
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Managing customer inquiries and internal requests
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Practical Session: Applying AI tools to real office scenarios
Module 5: Ethical, Secure & Responsible Use of AI
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Data privacy and confidentiality
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Organizational AI policies and compliance
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Practical Session: Developing a personal AI usage guide
Where the change lands
Individual Impact
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Increased confidence in using AI tools at work
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Improved efficiency and accuracy in administrative tasks
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Enhanced digital skills and career readiness
Organizational Impact
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Improved administrative productivity and service quality
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Reduced workload on routine and repetitive tasks
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Responsible and compliant use of AI across support functions
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on AI Literacy & Tools for Administrative Professionals in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.