Training on Airline Ticketing & Reservation Systems
Build expertise in airline ticketing, reservations, and GDS platforms with real-world training for travel and aviation professionals.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Training on Airline Ticketing & Reservation Systems provides participants with practical knowledge and hands-on skills required to manage airline bookings, fare calculations, ticket issuance, and customer service in the travel and aviation industry. It introduces global distribution systems (GDS), reservation workflows, and industry best practices, equipping learners to operate efficiently in airline offices, travel agencies, or corporate travel departments.
Duration
5 Days
Who Should Attend
- Travel agents and tour consultants
- Airline and airport staff
- Customer service representatives in travel-related businesses
- Entrepreneurs starting travel agencies
- Individuals seeking a career in aviation or tourism
What you'll walk away with
- Understand airline reservation systems and workflows
- Learn how to use Global Distribution Systems (GDS)
- Master fare calculation and ticket issuance
- Develop customer service and communication skills
- Handle booking modifications, cancellations, and refunds
What we cover, module by module
Module 1: Introduction to Airline Industry & Reservation Systems
- Overview of the airline and travel industry
- Types of airlines and travel services
- Introduction to reservation systems and GDS
- Key terminology and codes used in ticketing
- Case Study/Hands-on Exercise: Exploring a basic booking scenario
Module 2: Global Distribution Systems (GDS) Operations
- Introduction to major GDS platforms
- Navigating GDS interfaces
- Flight availability and scheduling
- Creating and managing Passenger Name Records (PNRs)
- Case Study/Hands-on Exercise: Creating a complete PNR in a simulated system
Module 3: Fare Calculation & Ticketing Procedures
- Fare rules and ticketing policies
- Calculating fares and taxes
- Issuing e-tickets
- Revalidation and reissuance procedures
- Case Study/Hands-on Exercise: Fare calculation and ticket issuance simulation
Module 4: Customer Service & Travel Documentation
- Customer handling and communication skills
- Travel documentation and requirements
- Managing special requests (SSR & OSI)
- Handling complaints and service recovery
- Case Study/Hands-on Exercise: Role-play customer interaction scenarios
Module 5: Reservations Management & Problem Handling
- Booking modifications and cancellations
- Refund processing procedures
- Handling overbooking and disruptions
- Travel regulations and compliance
- Case Study/Hands-on Exercise: Resolving complex booking issues
Where the change lands
Individual Impacts
- Strong foundation in airline ticketing systems
- Improved employability in aviation and travel sectors
- Enhanced technical and customer service skills
- Confidence in handling real-world booking scenarios
- Career advancement opportunities
Course Objectives
- Understand airline reservation systems and workflows
- Learn how to use Global Distribution Systems (GDS)
- Master fare calculation and ticket issuance
- Develop customer service and communication skills
- Handle booking modifications, cancellations, and refunds
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
You may also like.
Programmes in the same discipline that participants often pair with this course.
Hybrid5 daysMaster event planning & coordination with practical skills, budgeting, logistics, marketing, and risk management in this comprehensive training course.
Hybrid5 daysGain practical skills in eco-tourism, adventure planning, and sustainable tourism to enhance visitor experiences and protect nature.
Hybrid5 daysGain hands-on bartending skills and mixology techniques to deliver professional bar service and creative drinks.
Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Airline Ticketing & Reservation Systems in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.