About this programme

This course builds essential business etiquette, protocol, and interpersonal skills that enhance professionalism and confidence in the workplace. Participants will learn modern standards of communication, office behavior, corporate image, and cultural sensitivity to represent their organizations with excellence and integrity.

Duration

5 Days

Who Should Attend

Office administrators, executive assistants, and front office staff
Customer service professionals and team leaders
Managers and supervisors seeking to refine professional behavior

Learning outcomes

What you'll walk away with

By the end of this course, participants will be able to:

Apply effective business etiquette and office protocol in daily operations.
Communicate professionally and respectfully across all levels.
Manage meetings, events, and client interactions with confidence.
Demonstrate cultural sensitivity and ethical professionalism.

Course modules

What we cover, module by module

Module 1: Professional Etiquette and Workplace Conduct

Principles of professionalism and respect.
Managing first impressions and behavior in the workplace.
Case Study: Building trust through proper conduct.

Module 2: Communication and Office Protocol

Verbal, written, and digital communication standards.
Office hierarchies, correspondence, and administrative courtesy.
Case Study: Restoring professionalism after communication errors.

Module 3: Corporate Image and Cultural Awareness

Professional dressing, posture, and body language.
Navigating cultural diversity and business customs.
Case Study: Managing cross-cultural interactions effectively.

Module 4: Meetings, Networking, and Dining Etiquette

Preparing and participating in professional meetings.
Business networking and social event protocol.
Case Study: Enhancing relationships through business events.

Module 5: Ethics, Integrity, and Emotional Intelligence

Workplace ethics, confidentiality, and discretion.
Handling difficult situations with empathy and tact.
Case Study: Ethical decision-making in professional contexts.

Impact

Where the change lands

Organizational Impact

Promotes a culture of professionalism and respect.
Enhances corporate image and stakeholder confidence.
Strengthens team collaboration and workplace harmony.

Individual Impact

Builds confidence and professional presence.
Improves communication and interpersonal skills.
Supports career advancement and leadership readiness.

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book