Training on Business Writing and Communication for Administrative Professionals
Master business writing and communication skills for administrative professionals. Learn to write clear, concise, and effective business documents, including emails, reports, and presentations.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Administrative professionals are the backbone of any organization, and effective communication is key to their success. Whether communicating with colleagues, executives, or clients, being clear, concise, and professional in your writing and verbal communication is essential. This course is designed to improve your business writing and communication skills, focusing on grammar, structure, style, and effective communication techniques. Participants will learn how to create professional documents, emails, reports, and presentations, ensuring their message is received as intended, while also developing listening and verbal communication skills to excel in various workplace scenarios. This course will empower participants to confidently express ideas, convey messages effectively, and avoid miscommunication in business environments, ultimately improving workplace productivity and fostering stronger professional relationships.
Duration
5 Days
Who Should Attend
- Administrative professionals, secretaries, and office assistants.
- Executive assistants, personal assistants, and receptionists.
- Office managers and coordinators.
- Anyone in an administrative role looking to improve their business writing and communication skills.
What you'll walk away with
By the end of this course, participants will be able to:
- Write clear, concise, and professional business documents.
- Develop effective email communication skills to improve clarity and professionalism.
- Tailor written communication to suit different audiences and purposes.
- Master grammar, punctuation, and style rules for effective business writing.
- Enhance verbal communication skills, including active listening and delivering impactful presentations.
- Utilize strategies for managing communication in challenging situations or with difficult colleagues.
- Apply proofreading and editing techniques to ensure error-free business writing.
What we cover, module by module
Module 1: Fundamentals of Business Writing
- Introduction to business writing essentials
- Understanding audience and purpose
- Grammar, punctuation, and sentence structure for professionals
- Writing with clarity and conciseness
- Common business writing mistakes and how to avoid them
Module 2: Professional Email Writing
- Email etiquette and tone in business communication
- Structuring professional emails for clarity
- Managing email volume and response strategies
- Writing effective subject lines and email introductions
- Handling sensitive or difficult topics via email
Module 3: Business Reports and Document Preparation
- Key elements of writing formal business reports
- Structuring reports for maximum impact
- Using visuals and data effectively in reports
- Drafting meeting agendas, minutes, and memos
- Proofreading and editing documents for professionalism
Module 4: Verbal Communication and Presentation Skills
- Fundamentals of effective verbal communication
- Active listening techniques
- Structuring and delivering impactful presentations
- Managing questions and feedback during presentations
- Communicating confidently with colleagues and executives
Module 5: Communicating in Challenging Situations
- Handling difficult conversations with professionalism
- Communicating in high-stress or fast-paced environments
- Resolving workplace misunderstandings and conflicts
- Building trust and rapport through communication
- Strategies for continuous improvement in business writing and communication
Where the change lands
Organizational Impact
-
Enhance the company's professional image through consistent, high-quality written and verbal communication from all administrative staff.
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Increase operational efficiency by reducing miscommunication and errors, which saves time and streamlines business processes.
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Improve client and partner relationships by ensuring that all front-line communication is professional, clear, and articulate.
Personal Impact
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Gain the professional competence and confidence to handle all communication tasks with greater ease and effectiveness.
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Become a highly valued and indispensable asset by mastering a core skill set that is critical for any team's success.
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Lay a strong foundation for career advancement, as excellent communication skills are essential for roles with greater responsibility.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Business Writing and Communication for Administrative Professionals in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.