Training on Business Writing Skills for Administrators, Secretaries & PAs
Master business writing skills for administrators, secretaries, and PAs. Learn to write clear, concise, and effective business documents, including emails, reports, and presentations.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Administrators, Secretaries & PAs are now often called upon to produce correspondence and documents. It is important that the business writing is of the highest professional standard. How well you communicate determines your own professional image as well as perceptions of your organisation. It directly influences how others view your work performance, as well as your eligibility for career advancement.
By attending the Business Writing Skills for Administrators, Secretaries & PAs training course, participants will be able to return to the workplace confident in their ability to prepare professional and effective documents; thus enabling them to raise their profile within their organisation.
Course Duration
5 Days
Who Should Attend
- Administrators, Secretaries and Personal Assistants
- Support staff who want to be able to create professional and effective written work
- Those who wish to communicate in a modern and efficient, yet professional manner
- Those who want to develop and enhance their role within their organization
What you'll walk away with
By the end of this training, participants will be able to:
- Improve their basic English language skills
- Be able to plan and prepare their documents quickly and efficiently
- Show they can produce effective minutes and reports
- Know how to avoid the pitfalls of written communications
- Be able to produce persuasive communications to get better results in the workplace
What we cover, module by module
Module 1:Business Writing Fundamentals
-
Importance of written communication
-
Barriers to good communication
-
English grammar essentials
-
Proofreading skills
-
Common mistakes
- Case Study: An employee identified frequent grammar errors in team emails, implemented proofreading routines, and reduced communication mistakes.
Module 2 :Professional Written Communications
-
Planning and preparation
-
Structuring written work
-
Guidelines for composing professional communications
-
Avoiding clichés
-
Tone and style
-
Layout and presentation
- Case Study: A staff member restructured client letters and presentations, improving clarity and professionalism across communications.
Module 3:Writing Minutes
-
Improving note-taking systems
-
Preparation for meetings
-
Summarising discussions
-
Key points to record
-
Building a relationship with the chair for effective minute-taking
- Case Study: An assistant enhanced board meeting minutes, ensuring accurate summaries and actionable points, strengthening trust with leadership.
Module 4 :Report Writing
-
Setting objectives for reports
-
Sorting and analysing information
-
Writing the report effectively
-
Style and presentation considerations
- Case Study: A manager prepared quarterly performance reports using structured objectives and clear layout, enabling quicker decision-making by executives.
Module 5:Persuasive Communications
-
Understanding your audience
-
Choosing the right words and phrases
-
Avoiding biased, sexist, or harmful language
-
Delivering bad news tactfully
- Case Study: A project lead drafted a persuasive proposal that convinced stakeholders to approve a new initiative while maintaining professional tone and inclusivity.
Where the change lands
Organizational Impact
-
Enhance the organization's professional image and credibility through consistent, high-quality written communication from all administrative staff.
-
Improve operational efficiency by reducing misunderstandings and errors that can arise from poorly written correspondence.
-
Strengthen relationships with clients and partners by ensuring all external communication is clear, professional, and articulate.
Personal Impact
-
Gain the confidence to handle all professional writing tasks with greater ease and competence.
-
Become a more valuable asset to your team by consistently producing clear, professional, and error-free communication.
-
Lay a strong foundation for career advancement, as strong writing skills are essential for roles with greater responsibility.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
You may also like.
Programmes in the same discipline that participants often pair with this course.
Hybrid5 daysA 5-day Zoho Books training for secretaries covering bookkeeping, invoicing, bank reconciliation, and financial reporting skills.
Hybrid5 daysBuild admin and accounting skills with Sage 50 & Peachtree training for secretaries, covering bookkeeping, invoicing, and financial reporting.
Hybrid5 daysBecome an expert trainer. Our ToT course equips you with the skills to design and deliver impactful training that drives professional growth.
Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Business Writing Skills for Administrators, Secretaries & PAs in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.