About this programme

Secretaries and administrative professionals play a vital role in ensuring smooth office operations and effective executive support. This course is designed to strengthen core competencies required for success in modern administrative roles, focusing on communication, organization, technology, office management, and professionalism. Through practical case studies, participants will enhance their ability to manage tasks efficiently, support leadership, and contribute to organizational effectiveness.

Duration

5 Days

Who Should Attend

Secretaries and personal assistants
Administrative and office support staff
Executive assistants and receptionists
Professionals aspiring to strengthen secretarial and administrative competencies

Learning outcomes

What you'll walk away with

By the end of this course, participants will be able to:

Apply best practices in office administration and secretarial support.
Communicate effectively in both written and verbal formats.
Manage time, schedules, and tasks with greater efficiency.
Use technology and office tools to streamline operations.
Demonstrate professionalism, discretion, and strong interpersonal skills.

Course modules

What we cover, module by module

Module 1: The Role of the Modern Secretary

Understanding responsibilities in a dynamic office environment
Professionalism, confidentiality, and ethics in secretarial practice
Case Study: The secretary’s role in supporting executive decision-making

Module 2: Communication and Interpersonal Skills

Effective business writing and correspondence
Verbal communication and active listening skills
Managing difficult conversations and office diplomacy
Case Study: Resolving communication challenges in the workplace

Module 3: Time, Task, and Office Management

Prioritizing and managing workloads
Organizing meetings, travel, and schedules
Record-keeping, filing systems, and document management
Case Study: Managing conflicting schedules and urgent tasks

Module 4: Technology and Digital Tools for Secretaries

Using office software (Word, Excel, PowerPoint, Outlook)
Digital communication and virtual meeting platforms
Leveraging technology for efficiency and collaboration
Case Study: Adapting to technology-driven office systems

Module 5: Professional Growth and Career Development

Building confidence, executive presence, and adaptability
Stress management and resilience in high-pressure environments
Mapping career pathways in administration and secretarial roles
Case Study: Transitioning from administrative support to leadership support

Impact

Where the change lands

Organizational Impact

Improved efficiency in office administration and support services
Enhanced communication and information flow across departments
Strengthened executive and leadership support systems
Higher productivity through better organization and task management

Individual Impact

Strengthened secretarial and administrative skills
Greater confidence in handling diverse office responsibilities
Improved communication, organization, and problem-solving abilities
Enhanced career growth opportunities in administration and office management

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book