Training on Conference & Banquet Operations
Learn conference & banquet operations with hands-on training in event planning, service excellence, logistics, and guest management.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Training on Conference & Banquet Operations provides participants with practical skills to plan, manage, and execute successful conferences, meetings, and banquet events. The course emphasizes operational efficiency, guest satisfaction, service excellence, and effective coordination of staff, vendors, and facilities. Through hands-on exercises, case studies, and real-world simulations, participants will gain the confidence to handle high-profile events seamlessly while adhering to industry standards.
Duration
5 Days
Who Should Attend
- Banquet managers and event coordinators
- Hotel and hospitality staff involved in meetings and events
- Catering managers and operations staff
- Front office and administrative personnel
- Anyone aspiring to specialize in conference and banquet operations
What you'll walk away with
- Understand the fundamentals of conference and banquet operations
- Learn to plan, organize, and manage events efficiently
- Gain practical skills in service delivery, logistics, and guest handling
- Develop knowledge of budgeting, vendor coordination, and compliance
- Apply learned skills through case studies and hands-on exercises
What we cover, module by module
Module 1: Introduction to Conference & Banquet Operations
- Overview of conferences, meetings, and banquet events
- Key principles of event management in hospitality
- Understanding roles and responsibilities of staff
- Case study/hands-on exercise: Plan a sample banquet setup
Module 2: Event Planning & Scheduling
- Event timeline creation and scheduling techniques
- Room setup styles and seating arrangements
- Coordinating staff, equipment, and service timelines
- Case study/hands-on exercise: Design a conference schedule
Module 3: Food & Beverage Management
- Menu planning and dietary considerations
- Catering coordination and service flow
- Beverage service standards and alcohol management
- Case study/hands-on exercise: Plan a banquet menu with service sequence
Module 4: Guest Services & Communication
- Enhancing guest experience and handling VIPs
- Communication with clients, staff, and vendors
- Managing special requests and complaints effectively
- Case study/hands-on exercise: Role-play guest service scenarios
Module 5: Operational Excellence & Risk Management
- Health, safety, and compliance in event operations
- Contingency planning and problem-solving
- Post-event evaluation and performance improvement
- Case study/hands-on exercise: Conduct risk assessment and operational review
Where the change lands
Individual Impacts
- Mastery of conference and banquet planning procedures
- Improved leadership and team coordination skills
- Ability to manage vendors, service staff, and logistics effectively
- Enhanced problem-solving in high-pressure event scenarios
- Career advancement opportunities in hospitality and event management
Course Objectives
- Understand the fundamentals of conference and banquet operations
- Learn to plan, organize, and manage events efficiently
- Gain practical skills in service delivery, logistics, and guest handling
- Develop knowledge of budgeting, vendor coordination, and compliance
- Apply learned skills through case studies and hands-on exercises
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Conference & Banquet Operations in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.