About this programme

Conflict is an inevitable part of any workplace environment. This course is designed to equip participants with the skills and strategies necessary to effectively manage and resolve conflicts in a professional setting. The course will explore the causes of workplace conflicts, the impact of unresolved conflicts on organizational productivity, and practical approaches to conflict resolution. Participants will engage in role-playing exercises, case studies, and discussions to develop a comprehensive understanding of conflict dynamics and how to handle them constructively.

Course Duration

5 Days

Who Should Attend

Office managers
Team leaders
Supervisors
Human resources professionals

Learning outcomes

What you'll walk away with

By the end of this course, participants will be able to:

Identify common sources of conflict in the workplace.
Understand the impact of conflict on team dynamics and organizational performance.
Apply effective communication techniques to manage and resolve conflicts.
Develop strategies for preventing conflicts from escalating.
Foster a collaborative work environment that minimizes conflict.

Course modules

What we cover, module by module

Module 1: Understanding Conflict

Defining conflict and its impact on individuals and organizations
Types of workplace conflicts (interpersonal, intergroup, organizational)
Conflict styles and their consequences
The role of emotions in conflict
Case Study: Real-life examples of workplace conflicts
Practical Exercise: Identify conflict types and causes in sample scenarios

Module 2: Communication Skills for Conflict Resolution

Active listening techniques
Assertive communication
Non-verbal communication
Feedback and negotiation skills
Building trust and rapport
Case Study: Successful conflict resolution through effective communication
Practical Exercise: Role-play exercises on active listening and assertive communication

Module 3: Conflict Resolution Strategies

Interest-based negotiation
Mediation and facilitation
Problem-solving and decision-making
Conflict resolution models (e.g., Thomas-Kilmann Conflict Mode Instrument)
Developing a conflict resolution plan
Case Study: Mediating a team conflict in a corporate setting
Practical Exercise: Draft a conflict resolution plan for a workplace scenario

Module 4: Building a Positive Work Environment

Creating a culture of respect and collaboration
Managing difficult conversations
Building strong teams
Change management and conflict
Conflict prevention strategies
Case Study: Organizations that successfully improved team collaboration
Practical Exercise: Develop strategies to prevent conflicts in a simulated workplace

Module 5: Conflict Resolution in Practice

Conflict resolution simulations
Developing conflict resolution action plans
Continuous learning and development
Evaluating conflict resolution effectiveness
Case studies: and role-playing exercises
Practical Exercise: Conduct a full conflict resolution simulation with team feedback

Impact

Where the change lands

Organizational Impact:

Enhanced team collaboration and productivity
Reduced workplace tensions and disputes
Improved employee engagement and retention

Individual Impact:

Stronger communication and negotiation skills
Increased confidence in managing conflicts
Ability to create a positive and respectful work environment

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book