Training on Effective Communication & Interpersonal Skills
Enhance communication and interpersonal skills improve teamwork, resolve conflicts, and build stronger professional relationships.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
The Training on Effective Communication & Interpersonal Skills is designed to help professionals enhance their ability to connect, influence, and collaborate in the workplace. Participants will learn techniques to communicate clearly, listen actively, resolve conflicts, and build strong professional relationships. Through interactive exercises and real-world scenarios, the course equips individuals with practical skills to improve teamwork, productivity, and overall workplace harmony.
Duration
5 Days
Who Should Attend
- Team leaders and managers
- Customer service and client-facing staff
- HR and administrative professionals
- Sales and business development personnel
- Professionals seeking to improve workplace collaboration
- Anyone looking to enhance personal and professional communication
What you'll walk away with
- Understand key principles of effective communication
- Develop active listening and empathy skills
- Learn strategies for managing conflicts and difficult conversations
- Enhance verbal, non-verbal, and written communication
- Build stronger interpersonal and professional relationships
What we cover, module by module
Module 1: Fundamentals of Communication
- Types and channels of communication
- Barriers to effective communication
- Principles of clear and concise messaging
- Importance of context and audience awareness
- Case study / Hands-on exercise: Analyze communication breakdown in a real scenario
Module 2: Active Listening and Empathy
- Techniques for active and reflective listening
- Understanding verbal and non-verbal cues
- Empathy in professional interactions
- Building trust through effective listening
- Case study / Hands-on exercise: Role-play listening and response exercises
Module 3: Verbal and Non-Verbal Communication Skills
- Effective speech and tone modulation
- Body language, gestures, and facial expressions
- Presentation and public speaking fundamentals
- Writing clear and professional emails/messages
- Case study / Hands-on exercise: Deliver a short presentation with feedback
Module 4: Conflict Resolution and Difficult Conversations
- Identifying sources of workplace conflict
- Strategies for de-escalation
- Negotiation and problem-solving techniques
- Maintaining professionalism under pressure
- Case study / Hands-on exercise: Simulate resolving a workplace conflict
Module 5: Building Interpersonal Skills for Collaboration
- Developing rapport and professional relationships
- Influencing and persuading effectively
- Teamwork and collaborative communication
- Continuous improvement of interpersonal skills
- Case study / Hands-on exercise: Group activity to solve a team challenge
Where the change lands
Organizational Impacts
- Improved team collaboration and efficiency
- Enhanced employee engagement and morale
- Reduced workplace conflicts and misunderstandings
- Strengthened client and stakeholder relationships
- Increased productivity and organizational effectiveness
Individual Impacts
- Enhanced verbal and non-verbal communication skills
- Improved active listening and empathy
- Greater confidence in professional interactions
- Better conflict resolution and negotiation abilities
- Stronger personal and professional relationships
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Effective Communication & Interpersonal Skills in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.