Training on Effective Communication Skills for Administrative Professionals
Master effective communication skills for administrative professionals. Learn to communicate clearly, concisely, and persuasively, both verbally and in writing, to build strong relationships and achieve organizational goals.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Advanced
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course is designed to enhance the communication skills of administrative professionals, enabling them to interact more effectively with colleagues, clients, and senior management. Effective communication is critical for ensuring that administrative tasks are completed accurately and efficiently, and this course will equip participants with the tools and techniques needed to improve both verbal and written communication. Through practical exercises and real-world examples, participants will learn how to convey messages clearly, listen actively, and manage communication challenges in the workplace.
Duration
5 Days
Who Should Attend
- Administrative Assistants
- Executive Assistants
- Office Managers
- Secretaries
- Receptionists
- Any administrative professional looking to improve their communication skills.
What you'll walk away with
By the end of this course, participants will be able to:
- Understand the key principles of effective communication in a professional setting.
- Develop strategies for clear and concise verbal and written communication.
- Enhance active listening skills to improve understanding and response accuracy.
- Manage and resolve communication-related conflicts within the workplace.
- Utilize communication tools and technologies effectively to support office operations.
What we cover, module by module
Module 1: Foundations of Effective Communication
- The communication process and its components
- Verbal and nonverbal communication cues
- Active listening skills
- Building rapport and trust
- Overcoming communication barriers
- Case Study: Improving workplace communication between departments to reduce misunderstandings
Module 2: Interpersonal Communication and Relationship Building
- Interpersonal communication styles
- Building and maintaining professional relationships
- Handling difficult conversations and feedback
- Conflict resolution strategies
- Cross-cultural communication
- Case Study: Resolving conflict between team members through effective communication techniques
Module 3: Written Communication and Business Writing
- Business writing principles and styles
- Email etiquette and best practices
- Writing effective memos, reports, and proposals
- Proofreading and editing skills
- Business correspondence and letter writing
- Case Study: Drafting a professional client response to address service concerns
Module 4: Presentation and Public Speaking
- Overcoming public speaking anxiety
- Structuring effective presentations
- Visual aids and presentation design
- Delivery techniques and audience engagement
- Handling questions and feedback
- Case Study: Delivering a management presentation to secure approval for a new project
Module 5: Communication Technology and Digital Etiquette
- Effective use of communication tools (email, phone, video conferencing)
- Social media etiquette in a professional setting
- Digital communication best practices
- Online meeting and webinar etiquette
- Maintaining professional image in the digital age
- Case Study: Managing virtual meetings professionally across multiple teams and locations
Where the change lands
Organizational Impact
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Clearer communication reduces errors and saves time, ensuring administrative tasks are completed accurately and efficiently.
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Effective communication with clients and external partners elevates the company's professional image and strengthens relationships.
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When administrative professionals can effectively support their teams, overall productivity increases and workflows are streamlined.
Personal Impact
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Participants will gain the confidence to handle a wide range of communication scenarios, from difficult conversations to professional presentations.
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Mastering communication is a core competency that is essential for career advancement and securing more senior roles.
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The skills learned will improve daily interactions with colleagues and managers, fostering a more positive and collaborative work environment.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Effective Communication Skills for Administrative Professionals in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.