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Ideal Workplace Solutions
NITA AccreditedAdvancedPhysical + Virtual5 daysECKA31

Training on Enhancing Core Skills for Administrators & Secretaries

Master core administrative skills and enhance your professional capabilities. Learn to improve time management, communication, and organizational skills to excel in your role.

Next intake

20 Jul 2026 · Nakuru

View all dates

Duration

5 days

Live instruction

Delivery

Physical + Virtual

Cohort based

Level

Advanced

Working professionals

Certification

NITA reimbursable

For Kenyan cohorts

Language

English

All materials

Overview

About this programme

The role of Administrators and Secretaries require many of the same skills as senior staff in an organisation. They are the persons in charge of the organisation’s correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times.This course provides Administrators and Secretaries the skills to perfect their interpersonal and behavioral skills, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge and behavior to organise themselves more efficiently and to handle all the situations effectively, positively and confidently.

Course Duration

5 Days

Who Should Attend

  • Administrators and Secretaries who want to focus on their role, responsibilities and challenges
  • Support staff who aspire to become administrators
  • Those who perform the tasks within an Administrative or Secretarial position, wishing to improve their skills
Learning outcomes

What you'll walk away with

By the end of this training, participants will be able to:

  • Understand the importance of effective administration skills within an organisation
  • Develop the skills needed to be an administrator or professional secretary
  • Manage time efficiently and be able to think proactively
  • Enhance communication and interpersonal skills
  • Develop self-management and deal with time wasters
  • Understand how to be assertive and build a good rapport with your manager
  • Employ a proactive role in handling job responsibilities within a team environment
Course modules

What we cover, module by module

Module 1:Effective Time Management

  • Understanding the importance of time management

  • Controlling, prioritizing, and organizing your work

  • Coping with large tasks

  • Ensuring the safety and efficiency of your work environment

  • Basic project management

  • Taking control

  • Case Study: Analyze how a busy project manager successfully managed multiple priorities under tight deadlines.

  • Practical Exercise: Create a personal time management plan using prioritization matrices and task batching techniques.

Module 2:Improving Communication Skills

  • Why are communication skills so important?

  • Understanding the different means of communication in business

  • Using vocabulary that works

  • Writing effectively

  • Improving listening skills

  • Being aware of the barriers to good communication

  • Case Study: Review a scenario where miscommunication caused project delays and propose solutions to prevent recurrence.

  • Practical Exercise: Conduct role-play exercises to practice active listening and delivering clear written instructions.

Module 3:Assertiveness Skills

  • What is assertiveness and why is it important?

  • Developing confidence in order to use assertiveness skills

  • Understanding gender differences

  • Practical advice to using assertiveness skills in your work environment

  • Coping with stress

  • Case Study: Examine a workplace situation where assertive communication resolved a conflict between team members.

  • Practical Exercise: Practice assertiveness techniques through role-plays, focusing on saying “no” and giving constructive feedback.

Module 4 : Successfully Working with Managers and Colleagues

  • Why is this important?

  • Learning ways to manage your manager

  • Coping with different personalities and working styles

  • Understanding your own strengths and areas for improvement

  • Learning to delegate effectively

  • Case Study: Analyze a team scenario where effective collaboration between managers and staff improved overall performance.

  • Practical Exercise: Map personal working style vs. manager’s style and develop strategies for effective collaboration.

Module 5:Organising and Planning for Superior Performance

  • Setting challenging performance goals

  • Putting Key Performance Indicators (KPIs) to work

  • Utilizing planning strategies and forward thinking

  • Prioritizing objectives

  • Personal action planning

  • Case Study: Review a performance improvement initiative and identify how goal-setting and KPIs contributed to success.

  • Practical Exercise: Develop a personal action plan with SMART goals, KPIs, and priority tasks for the next quarter.

Impact

Where the change lands

Organizational Impact

  • Increase overall office productivity by enabling administrative staff to manage tasks and resources more efficiently.

  • Enhance the company's professional image and reputation by ensuring consistent, high-quality interactions with clients and partners.

  • Improve internal communication and streamline workflows, which leads to better collaboration and reduced errors across departments.

Personal Impact

  • Boost your professional competence by mastering the essential skills needed to perform your daily duties with greater proficiency.

  • Increase your value to any team by becoming a more reliable and indispensable asset with a strong command of core administrative functions.

  • Lay a solid foundation for your career advancement into more senior administrative or supervisory roles.

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar
FAQs

Common questions.

Still not sure? Send us a note and a facilitator will get back to you within a business day.

The goal is to enhance your core administrative and secretarial skills. You'll gain practical strategies to improve efficiency, productivity, and communication, making you a more valuable asset to your team and organization.

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Course finder

Find the right course for you

Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.

For corporate teams

Training 10+ professionals?

We deliver Training on Enhancing Core Skills for Administrators & Secretaries in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.

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