About this programme

This course equips administrative professionals with the core management and leadership skills needed to enhance office efficiency, team coordination, and organizational performance. Participants will learn how to plan, organize, communicate, and make informed decisions in a dynamic administrative environment. Through practical exercises and case-based discussions, the course strengthens both managerial competence and confidence, preparing participants to take on higher responsibilities.

Duration

5 Days

Who Should Attend

Office Managers, Administrative Officers, and Supervisors
Executive Assistants and Senior Secretaries
Departmental Coordinators and Team Leaders
Anyone involved in administrative management or office operations

Learning outcomes

What you'll walk away with

By the end of this course, participants will be able to:

Apply key management principles in administrative operations.
Strengthen communication, coordination, and decision-making skills.
Lead administrative teams effectively and manage performance.
Manage resources, time, and workflows efficiently.
Develop problem-solving and critical thinking skills to enhance productivity.

Course modules

What we cover, module by module

Module 1: Foundations of Administrative Management

The evolving role of administrators in modern organizations.
Core functions of management: planning, organizing, leading, and controlling.
Understanding organizational structures and workflows.
Case Study: Restructuring an administrative department for efficiency.

Module 2: Leadership and People Management Skills

Developing a leadership mindset in administrative roles.
Motivating and managing diverse teams.
Delegation and empowerment techniques.
Managing conflicts and fostering collaboration.
Case Study: Turning around a demotivated administrative team.

Module 3: Communication and Interpersonal Effectiveness

Building effective workplace communication channels.
Professional writing, reporting, and presentation skills.
Emotional intelligence and relationship management.
Handling difficult conversations with diplomacy.
Case Study: Strengthening communication between management and staff.

Module 4: Time, Task, and Resource Management

Effective planning and scheduling for administrative efficiency.
Prioritizing and managing multiple demands.
Budgeting and managing office resources.
Applying digital tools for productivity and coordination.
Case Study: Streamlining administrative operations through resource optimization.

Module 5: Problem Solving, Decision Making, and Continuous Improvement

Analytical thinking and structured problem-solving approaches.
Decision-making models for administrative leaders.
Managing change and fostering a culture of improvement.
Developing personal growth and professional development plans.
Case Study: Implementing a continuous improvement plan in administration.

Impact

Where the change lands

Organizational Impact

Enhanced managerial confidence and leadership capacity.
Improved ability to plan, prioritize, and execute administrative functions.
Stronger interpersonal and problem-solving abilities.

Personal Impact

More efficient and professional administrative systems.
Improved communication and coordination across departments.
Increased productivity and accountability within administrative teams.

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book