About this programme

This course equips healthcare administrators, executive assistants, and office managers with the advanced skills needed to manage modern healthcare offices efficiently. It integrates healthcare operations, executive support, digital record management, communication, and leadership principles to enhance productivity, compliance, and service delivery in healthcare institutions. Participants will learn how to streamline workflows, manage medical information securely, and support executives in achieving strategic healthcare goals.

Duration

5 Days

Who Should Attend

Healthcare executive assistants and office managers
Hospital administrators and clinic coordinators
Medical secretaries and administrative professionals
Health program managers and executive support staff

Learning outcomes

What you'll walk away with

By the end of this training, participants will be able to:

Manage executive schedules, records, and healthcare documentation effectively.
Enhance communication and coordination across healthcare departments.
Apply organizational and leadership principles in managing healthcare offices.
Ensure compliance with healthcare administrative policies and confidentiality laws.
Utilize digital tools for reporting, scheduling, and patient data management.

Course modules

What we cover, module by module

Module 1: Healthcare Office Administration Fundamentals

Overview of healthcare management structures and executive support functions.
Key administrative policies, protocols, and ethical standards.
Case Study: Managing communication flow between executives and departments.

Module 2: Effective Communication and Coordination in Healthcare Settings

Strategies for professional communication with internal and external stakeholders.
Managing meetings, reports, and interdepartmental coordination.
Case Study: Handling high-stakes communication in hospital management.

Module 3: Digital and Information Management in Healthcare

Using electronic health record (EHR) systems and document management tools.
Data confidentiality, HIPAA principles, and secure record handling.
Case Study: Streamlining digital records for improved efficiency.

Module 4: Leadership, Time, and Stress Management for Executives

Prioritizing and delegating tasks in high-pressure healthcare environments.
Leadership, emotional intelligence, and decision-making for office professionals.
Case Study: Managing competing priorities in a healthcare executive’s office.

Module 5: Strategic Planning and Performance Improvement in Healthcare Offices

Aligning office operations with organizational goals.
Process improvement, reporting, and resource optimization.
Case Study: Implementing an office improvement plan in a hospital setting.

Impact

Where the change lands

Organizational Impact

Strengthens administrative systems and executive coordination in healthcare settings.
Improves operational efficiency, communication, and service delivery.
Enhances compliance with healthcare standards and patient confidentiality.

Individual Impact

Builds professionalism and efficiency in managing healthcare office operations.
Increases confidence in supporting senior executives and multidisciplinary teams.
Develops expertise in digital tools, scheduling, and healthcare communication protocols.

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book