About this programme

Administrative Officers play a pivotal role in ensuring the smooth functioning of organizations by managing operations, coordinating teams, and supporting leadership. This course equips Administrative Officers with essential management, leadership, and operational skills to effectively handle complex administrative functions and contribute to organizational success. Through interactive sessions, real-world case studies, and practical exercises, participants will strengthen their ability to lead, plan, and manage administrative responsibilities with confidence.

Duration

5 Days

Who Should Attend

Administrative Officers and Senior Administrative Staff
Office Managers and Operations Coordinators
Mid-level administrators preparing for leadership roles
Professionals aspiring to enhance their management and supervisory skills

Learning outcomes

What you'll walk away with

By the end of this course, participants will be able to:

Apply management principles to enhance administrative efficiency
Strengthen leadership, communication, and supervisory skills
Improve organizational planning and resource management
Handle challenges with strategic problem-solving techniques
Align administrative roles with broader organizational goals

Course modules

What we cover, module by module

Module 1: The Role of the Administrative Officer in Modern Organizations

Understanding core responsibilities and expectations
Transitioning from administrative tasks to management functions
Case Study: Effective administrative leadership in action

Module 2: Leadership and Supervisory Skills for Administrative Officers

Leading teams without formal authority
Delegation, motivation, and performance management
Practical Exercise: Supervisory role-play scenarios

Module 3: Organizational Planning and Resource Management

Effective scheduling, resource allocation, and workflow optimization
Tools for improving operational efficiency
Group Activity: Designing an efficient administrative workflow

Module 4: Communication, Coordination, and Conflict Resolution

Building effective workplace communication channels
Negotiation and managing conflicts constructively
Case Study: Resolving administrative bottlenecks

Module 5: Strategic Thinking and Professional Growth

Aligning administrative support with organizational strategy
Decision-making and problem-solving for long-term impact
Personal development and career growth strategies for Administrative Officers

Impact

Where the change lands

Organizational Impact

Improved efficiency in administrative and operational functions
Stronger leadership and supervisory capabilities among administrative staff
Enhanced decision-making and problem-solving in daily operations
Better alignment of administrative support with organizational goals

Individual Impact

Stronger leadership and management skills for administrative roles
Improved decision-making, delegation, and supervisory abilities
Tools for better planning, organizing, and controlling resources
Increased confidence to handle complex administrative challenges

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book