About this programme

This practical course is designed to help executive assistants and administrative professionals strengthen the modern skills needed to perform effectively in today’s fast-changing workplace. It focuses on organization, communication, technology, and professional conduct helping participants become confident, efficient, and proactive in supporting their executives and teams.

Duration

5 Days

Who Should Attend

Executive and personal assistants
Senior administrative assistants
Office coordinators and managers
Professionals supporting executives or senior management

Learning outcomes

What you'll walk away with

By the end of the course, participants will be able to:

Manage executive tasks, schedules, and communication effectively
Use digital tools to stay organized and productive
Communicate clearly and professionally in the workplace
Build strong working relationships with executives and teams
Maintain professionalism, confidentiality, and integrity

Course modules

What we cover, module by module

Module 1: The Modern Role of an Executive Assistant

Understanding new expectations in executive support
Developing a proactive and professional mindset
Building trust and reliability with your executive
Case study: Transitioning from administrative support to strategic contribution

Module 2: Organization and Time Management

Managing schedules, meetings, and travel arrangements
Setting priorities and meeting deadlines efficiently
Tools and tips for staying organized and productive
Case study: Handling multiple executive tasks effectively

Module 3: Communication and Interpersonal Skills

Writing clear and professional emails and reports
Active listening and confident communication
Managing relationships with clients, colleagues, and management
Case study: Handling difficult conversations with professionalism

Module 4: Using Technology for Office Productivity

Essential digital tools for modern executive assistants
Managing files, calendars, and documents online
Introduction to collaboration tools and virtual meetings
Case study: Improving executive workflow using digital tools

Module 5: Professionalism and Workplace Conduct

Maintaining confidentiality and ethical standards
Developing a positive attitude and emotional intelligence
Presenting yourself with confidence and professionalism
Case study: Managing challenges with discretion and composure

Impact

Where the change lands

Organizational Impact:

Improved efficiency and coordination across executive functions
Enhanced communication and workflow management
Stronger administrative support for leadership goals

Individual Impact:

Greater confidence and competence in managing executive tasks
Improved communication and organizational skills
Better time management and professional presence

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book