Training on Office Administration & Document Control
Master office administration and document control. Learn to manage office operations efficiently, maintain accurate records, and ensure compliance with organizational policies and procedures.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Foundation
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course is designed to equip participants with the essential skills and knowledge needed to efficiently manage office operations and document control processes. It covers the fundamentals of office administration, the importance of effective document control, and the best practices for organizing, storing, and retrieving information. Participants will learn how to implement robust document management systems, ensure compliance with organizational policies, and support overall office productivity.
Course Duration
5 Days
Who Should Attend
- Office Administrators
- Document Control Specialists
- Administrative Assistants
- Office Managers
- Records Management Officers
- Any professional involved in office management and document control
What you'll walk away with
By the end of this course, participants will be able to:
- Understand the principles of effective office administration and document control.
- Implement best practices for document creation, storage, and retrieval.
- Develop and maintain an organized and compliant document control system.
- Enhance office productivity through efficient administrative practices.
- Ensure compliance with organizational and regulatory document control standards.
What we cover, module by module
Module 1: Foundations of Office Administration
- The role of the administrative assistant
- Office organization and layout
- Time management and prioritization
- Communication and interpersonal skills
- Office equipment and technology
- Case Study: Improving office efficiency through better organization and task prioritization
Module 2: Office Procedures and Protocols
- Meeting planning and coordination
- Telephone and email etiquette
- Travel arrangements and expense reports
- Correspondence and documentation
- Office supplies and inventory management
- Case Study: Coordinating a senior management meeting with travel and logistics support
Module 3: Document Management Principles
- Document lifecycle management
- Records retention and disposal
- Document classification and indexing
- Document security and confidentiality
- Quality assurance in document management
- Case Study: Reducing document loss through proper filing and retention systems
Module 4: Document Control Systems and Processes
- Electronic document management systems (EDMS)
- File management and organization
- Document retrieval and distribution
- Document version control
- Document retention schedules
- Case Study: Implementing an electronic document system to improve access and control
Module 5: Advanced Office Administration
- Office automation and productivity tools
- Project management for administrative tasks
- Office budgeting and financial management
- Business ethics and professional conduct
- Continuous improvement in office administration
- Case Study: Using automation tools to reduce administrative workload and costs
Where the change lands
Organizational Impact
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Improve overall office efficiency and productivity by establishing systematic workflows and easy-to-access document management systems.
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Enhance compliance and reduce legal risks by implementing secure, consistent, and auditable document control procedures.
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Increase operational transparency and collaboration by ensuring that all vital information is organized and accessible to the right people.
Personal Impact
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Boost your professional competence by mastering essential skills in modern office administration and record-keeping.
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Increase your value to any organization by becoming a reliable expert in managing information and administrative processes.
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Reduce workplace stress by learning to create a structured and organized work environment for yourself and your team.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Office Administration & Document Control in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.